Just a couple years ago, research found that the average employee moves between apps more than 1,000 times a day.
Clearly, this harms an employee’s productivity and their satisfaction with their job. And yet, the issue of app-hopping appears to be worsening, as organizations small and large continue to adopt more and more apps.
Fortunately, there’s a way to mitigate app-hopping, among other negative outcomes that come with adopting a broad set of technologies, and it involves performing application integration.
We’ll review what application integration really means, how it can be applied, the benefits it brings your organization, and a type of technology that lets you implement it (and do a whole lot more).
What is application integration?
It’s the process of enabling cloud apps and on-prem systems to communicate with each other, typically via their application programming interfaces. Once connected, the apps can share data and workflows with one another seamlessly.
The platform you use to implement these integrations can be a middleware tool, like an enterprise service bus (ESB), an integration platform as a service (iPaaS), or—as you’ll later learn about—an integration-led automation platform.
Examples of application integration
To give you a better sense of how application integration can work, let’s walk through a couple of use cases.
1. Integrate your CRM platform and your marketing automation tool to help marketers and sales reps work together productively
As your marketers execute drip campaigns that build interest among prospects, your sales reps will want to know the moment when a prospect qualifies for a sales conversation.
Connecting the customer relationship management (CRM) platform your sales reps work on and the marketing automation tool your marketers leverage can help you do just that.
For example, once the apps are integrated and the data is moving between them in real time, sales reps can learn exactly when a prospect’s lead score reaches a level at which they’re sales-ready. The appropriate rep can then contact the prospect quickly, and in doing so, be more successful in their outreach.
2. Sync your recruiting tool and your HRIS platform to streamline employee onboarding
Once a candidate signs their offer letter, your organization will want to move quickly in setting them up with the appropriate tools and equipment. Why? Because it ensures that the new hire can hit the ground running on their first day, and it can leave them with a positive first impression of your organization.
To that end, you can integrate a human resources information system (HRIS) and a recruiting tool. You can then build a simple workflow where once a candidate is marked as hired in the recruiting tool, their profile gets created in the HRIS.
The new hire’s HRIS profile can include information from their account in the recruiting tool, among other apps—assuming other apps have relevant information on the new hire and are also integrated with the HRIS.
Obviously, there are several more steps that need to be taken once the new hire’s profile gets created in your HRIS—and an end-to-end workflow automation can help tackle them. But this, in and of itself, saves your team time and it moves you one step closer to onboarding the new hire successfully.
3. Connect your ERP system with your business communications platform to manage client invoices with greater ease
As your organization grows its client base, it’ll become increasingly difficult to keep tabs on individual clients and their invoices.
You can help your colleagues in finance manage each more easily over time by syncing your enterprise resource planning system (e.g. NetSuite) with your organization’s business communications platform (e.g. Slack).
For instance, once integrated, you can set up a simple workflow that notifies colleagues in finance—via your business communications platform—when a client is late on a payment. Your colleagues can then move quickly in taking whatever steps are necessary to collect the payment in full.
Why is application integration important?
There’s a number of reasons why application integration is valuable for your organization. Here are just a few that are worth highlighting:
It fosters healthy collaboration across lines of business
By providing accurate, matching data across your applications, lines of business can collaborate more effectively and deliver better bottom-line results for the business.
In more concrete terms:
- Sales reps and marketers can access the same information on prospects, allowing them to work in tandem throughout the prospect’s lifecycle.
- Customer success managers (CSMs) and engineers can view escalated tickets and check on the status of any. This prevents each party from constantly asking the other for information, and it allows CSMs to provide accurate status updates to clients.
- CSMs and employees in accounts receivable can access the same invoicing data, enabling the latter to avoid reminding CSMs when one of their accounts is late on paying an invoice or hasn’t paid it in full.
It prevents costly errors
The process of manually re-entering data across apps can quickly lead to human errors that negatively impact clients, prospects, employees, and job candidates.
Here are just a few examples:
- An employee in finance puts the incorrect contract value in the ERP system, leading to an invoice that charges the customer by the wrong amount
- An employee in customer success copies a customer issue from the CRM platform to the ITSM tool, but accidentally inputs the wrong client
- An employee in HR creates an offer letter that includes a lower salary and a different job title than what’s in the candidate’s profile in the recruiting app
With application integration, employees by and large don’t have to worry about making these mistakes, as the data they put into one app can instantly carry over to others with complete accuracy.
It boosts employee productivity
When employees hop between apps throughout the day, they’re losing a substantial amount of time.
Integrating your apps removes the need to constantly switch between apps, as your employees can access the data they need in the platforms they use every day.
This not only goes a long way in helping employees get meaningful time back, but it also allows them to focus more on thoughtful, strategic work that can deliver value to the business.
It lifts the employee experience
It’s little surprise that allowing employees to focus on more thought-provoking work isn’t just good for the business, but also for your employees’ satisfaction.
The vast majority of employees would go so far as to give up some of their salary just to feel like they’re doing important work; while nearly half of employees who are actively looking to switch jobs believe that their employer isn’t making full use of their skills and expertise.
In short, helping employees focus more of their time on thought-provoking work can help you retain them and keep them engaged.
It lets you hold onto valuable legacy systems and adopt new technologies
Certain legacy, on-prem systems offer unique value that newer cloud apps simply can’t address. Moreover, the prospect of replacing one of these legacy systems can be an expensive, time-consuming proposition, as it might involve training employees on using the replacement.
With application integration, you can hold on to these legacy systems, as well as use their data in new ways via the apps they’ve integrated with.
Where application integration falls short
Despite its many benefits, application integration isn’t an all-encompassing solution, as it fails to address various challenges that can cost your organization down the line.
- Usability: Integrating your applications requires a certain level of technical expertise that the team at large simply doesn’t possess.
This innately prohibits most employees from building the integrations, and, in the process, leads the select few who can to experience significant integration backlogs.
- Workflow automations: Connecting apps doesn’t fundamentally change the way your team operates. To really engage in digital transformation, you’ll need to also build end-to-end workflow automations across your core processes—from employee onboarding to quote to cash.
- Chatbots: Enterprise chatbots can enable your employees to work in their apps within the business communications platform they’re already using. This results in significant time savings, as well as a top-notch experience for employees—as many workflows, such as getting approvals, can be fully executed with just a few clicks.
To integrate your apps and account for the items outlined above, you can adopt an integration-led automation platform.
How an integration-led automation platform can help
This type of platform allows you to integrate your apps, databases, legacy systems, file servers, etc. AND build end-to-end workflow automations across your processes—all without requiring a single line of code. In addition, the platform provides a built-in bot framework, a library of pre-built workflow automations, infinite scalability, and a whole lot more.
Workato, the leader in integration-led automation, offers all of these features, allowing your organization to provide the experiences that your candidates, employees, prospects, and customers expect and deserve.
To learn more about Workato and to see how its platform can benefit your organization, you can schedule a demo with one of our automation experts!