What are recipes?
Recipes are automated task execution sequences that enable work to happen across application integrations. Each recipe contains a set of steps and describes how your will apps work together. Each recipe contains a 'trigger' and a set of 'actions'. A ‘trigger’ describes when the recipe starts. 'Actions' will then be run when the trigger fires. For example, when a new account is created in Salesforce [trigger], create a new customer in QuickBooks [action]. When you start a recipe, data is moved automatically whenever the trigger event is detected. It runs in the background until you manually stop your recipe.
What are private recipes?
Private recipes are only available to you or the people you explicitly share the recipes with, and are only available on paid editions. This is useful for businesses that want their recipes or workflow to be confidential. Also, private recipes are valuable for consulting partners to manage who can use or see the recipes they create.
What are transactions?
A transaction is a complete run of a recipe, including all the execution tasks. For example, if your recipe creates new customers in QuickBooks when there are new accounts in Salesforce, each complete run of that recipe would consume a single transaction. Recipes can be complex with many triggers and actions, or simple with fewer actions.
I can connect with unlimited Tier-1 apps and recipes? That’s awesome! What’s the catch?
No catch! You can connect with any number of Tier-1 apps we support, as well as use any number of recipes - private or public. There are limits, however, on the number of Tier-2 and Tier-3 apps you can connect to. Contact sales if you need additional Tier-2 or Tier-3 app connections. Public recipes are created by the Workato community and are available for any Workato user to run, improve or customize.
Do you have professional services to help with my integrations and task automation?
Yes! We have an experienced team of experts in integrations and task automation via Workato recipe creation. Contact us to learn more.
What do I get with Premium edition support?
You will receive email responses within 48 hrs, Monday to Friday, 8am to 5pm PST, except holidays. More information on our support plans can be found here.
What’s the difference between Premium and Professional-edition support?
With the Professional-edition support plan, you will receive response from us on phone and email responses within 24 hours, Monday to Friday, 8am to 5pm PST, except holidays.
In addition, when you sign up for an annual Professional plan:
- You get access to the Recipe Watch service. We will proactively monitor your recipes and help you resolve any issues that come up.
More information on our support plans can be found
Can I do a trial of the Premium, Professional, or Enterprise edition?
Yes, we offer a full-featured 30-day free trial of Professional, Premium, and Enterprise edition. There is a 100-transaction limit in the free trial. Contact sales if you need additional transactions for testing. When you are ready to use Workato recipes to automate your business, you can subscribe to either the Professional, Premium, or Enterprise plan.
What additional capabilities would be available in the Enterprise edition?
An Enterprise edition is required for projects requiring more than 50,000 tasks a month or organizations that are larger than 1,000 employees. It includes all of the Professional features and can include one or more of the following capabilities as required by your organization and project.
- The ability to have dedicated server nodes.
- The ability to integrate with multiple instances of the same app (e.g. multiple Salesforce instances).
- The ability to prioritize connectors for apps we do not support yet.
- Integration with on-premise apps.
- Custom support plans.
- Real-time integration
What is Real-time integration?
Real-time integration is only available with cloud apps that support webhooks. For these apps, your triggers get processed whenever the event happens.