AI Agents for Customer Support

AI agents that resolve customer requests instantly, provide intelligent employee self-service, and support your team through complex cases — so you scale support without scaling costs.

  • Reduce inbound ticket volume and support costs
  • Empower agents to resolve cases faster
  • Deliver better customer experiences at scale
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Why Workato Genies?

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    Customizable and Extensible

    Extend pre-packaged Genies or build your own tailored to your unique business and processes. Agent Studio's low-code/no-code, modular design lets you customize instantly and scale as your business evolves.

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    Deep Action™ to Get Work Done

    Move beyond chatbots with Deep Action™, enabling Genies to execute complete business processes from start to finish by orchestrating multi-step workflows, handling exceptions and request approvals, and coordinating across systems to deliver results.

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    AI That Acts, Not Just Assists

    Empower AI agents to autonomously execute multi-step business actions, manage logic and approvals, and collaborate with teammates or other agents driving measurable business outcomes, not just responses.

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    Always On, Always Proactive

    Powered by Workato’s event-driven iPaaS, Genies don’t wait for prompts, they respond automatically to business triggers, schedules, and APIs. Deliver continuous productivity through AI that anticipates and acts.

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    Enterprise-Ready from Day One

    Launch trusted, production-grade AI agents on Workato’s Enterprise MCP, powered by the #1 leading iPaaS. Scale securely across 14,000+ apps with certified compliance and 99.9% uptime.

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    Security You Can Trust

    Protect every action with patented, real-time authorization via OAuth 2.0. Genies act on behalf of verified users, not shared service accounts, ensuring complete compliance, governance, and traceability.

  • Build Genies to fit your use case

    Build Genies to fit your use case

    Tailor Workato Genies to fit your exact business processes with Agent Studio — customizing Skills and workflows within pre-packaged Genies, or building entirely new Genies from scratch.

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    • Integrate with over 14K applications and 1,200 pre-built Workato application connectors
    • Create Genie Skills that combine LLM reasoning with deterministic business actions, complex logic, approvals, and event-driven triggers
    • Quickly adapt, update, and test Genies and Skills with our low-code/no-code agent builder
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    • Solve high-value use cases for your Support team

    • Self-Service Resolution
      Automatically search your knowledge base, product catalog, and community forums to resolve issues before a ticket opens — returning summarized answers with citations and guiding customers through troubleshooting step by step.
    • Chat and In-Conversation Action
      Resolve requests completely in the conversation itself — automatically tracking orders, raising cases, and processing cancellations across connected systems, start to finish.
    • Agent Copilot and Ticket Enrichment
      Accelerate every case from the moment it opens — tickets arrive pre-enriched with context, tags, and suggested next actions so your support team spends time resolving issues, not researching them.
    • Email Triage and Auto-Response
      Eliminate manual email sorting by automatically categorizing requests by urgency, sentiment, and type — sending instant responses for supported cases and routing complex ones to the right agent with full context.
    • Performance Visibility
      See exactly where your support operation stands by surfacing self-service rates, resolution outcomes, and content gaps in one place — giving leaders a clear, ongoing view of where to act.
    • And more
      Any use case, any workflow. We’ve got you covered.
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    Resolve customer questions instantly across channels
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    Reduce ticket volume without adding headcount
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    Deflect issues before they reach your team

    Built to take action across your Support stack

    Connects to every system your team already relies on and thousands more.

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    Featured Genies for Support

    B2C Support Genie
    • B2C Support Genie
    • B2B Support Genie

    • Your front line for high-volume consumer support. B2C Support Genie talks directly to your customers — answering questions, resolving requests, and handling repetitive work so your team never sees it.

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      • Deflect L1 requests instantly across every channel
      • Resolve requests end-to-end without human involvement
      • Hand off to a live agent with full conversation context