Do everything in one place
When this happens…
New recordNew record in a table in ServiceNow
New record Real-timeNew record in a table in ServiceNow
Scheduled record search BatchScheduled record search using query in ServiceNow
New/updated recordNew/updated record in a table in ServiceNow
New/updated record Real-timeNew/updated record in a table in ServiceNow
Any other trigger you can think up
Custom actionCustom action in ServiceNow (Custom)
Create recordCreate record in a table in ServiceNow
Create record using a templateCreate record in a table using a template in ServiceNow
Search recordsSearch for records in a table in ServiceNow
Search records using querySearch for records using query in a table in ServiceNow
Update recordUpdate record in a table in ServiceNow
Update record using a templateUpdate record in a table using a template in ServiceNow
Any other action you can think up
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About ServiceNow Integrations
Resolution time is a key performance indicator for technical support. To resolve service incidents and fulfill requests more quickly, many IT teams use ServiceNow. ServiceNow structures digital workflows and automates service processes to cut down on resolution time.
ServiceNow helps your IT team smooth and streamline its workflow, so tickets move through your enterprise smoothly. There’s a lot you can do with this powerful app, including IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).
You can do a lot with just ServiceNow, but you can do even more when you integrate it with other business applications.
How you can integrate ServiceNow
- Create, edit, view, and resolve service and development tickets in one app.
- Chat with colleagues, share files, and collaborate on tasks in Connect Chat.
- Track analytics and create custom dashboards with the metrics that matter most to you, like resolution time.