Resolution time is a key performance indicator for technical support. To resolve service incidents and fulfill requests more quickly, many IT teams use ServiceNow. ServiceNow structures digital workflows and automates service processes to cut down on resolution time.
ServiceNow helps your IT team smooth and streamline its workflow, so tickets move through your enterprise smoothly. There’s a lot you can do with this powerful app, including IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).
You can do a lot with just ServiceNow, but you can do even more when you integrate it with other business applications.
What you can do with ServiceNow
- Create, edit, view, and resolve service and development tickets in one app.
- Chat with colleagues, share files, and collaborate on tasks in Connect Chat.
- Track analytics and create custom dashboards with the metrics that matter most to you, like resolution time.