Why you should automate with Jira

manage support tickets

manage support tickets
automate devops workflows
onboard employees quickly
stay updated with chatops

Why these integrations and automations matter:

Customers usually interact with your business through applications like Zendesk, Salesforce, and Intercom, while your engineering team often manages its tasks in Jira. Integrate your customer support application with Jira to easily escalate issues to engineering and keep them in sync bi-directionally to help decrease SLA times and improve customer satisfaction.
Manage marketing, sales, and development tickets

Sales and marketing interact directly with customers, so they’re often the first to know about fixes or features they’d like to see in the next update or redesign. Integrate Jira with Salesforce, Zendesk, or Trello to share tasks and tickets between sales and marketing and development.
Escalate issues from support to development

Integrate Jira with ServiceNow, Freshservice, or GitHub to manage, escalate, and resolve support tickets between teams. Easily handoff complete tickets, including comments and attachments, to Jira.
Customer Highlight: Praecipio Consulting

Praecipio Consulting uses integrations to connect Jira and Salesforce, so businesses can access data in Salesforce without compromising the agility they get with Jira. Find out how Praecipio Consulting integrates Jira, Salesforce, and Hubspot with Workato.

Do everything in one place

Customize your Jira integration with the following triggers and actions.

The wonders of Workato

Easily set up as many intelligent automations you need.

1000s of ready-to-use templates
Accelerate work with intelligent automation
Do it yourself, faster
Build bots. Put them to work

About Jira Integrations

Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.

What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.

How you can integrate Jira

Track IT projects and software development in Jira Software.
Adopt agile practices throughout your organization with Jira Align.
Automate complex IT workflows with Jira Core.
Automate IT support processes with Jira Service Desk.

Jira integrations and automations

Why you should automate with Jira

Why these integrations and automations matter:

Manage marketing, sales, and development tickets

Escalate issues from support to development

Customer Highlight: Praecipio Consulting

Do everything in one place

The wonders of Workato

Related Solutions & Content

About Jira Integrations

How you can integrate Jira

Let’s start automating

Why you should automate with Jira

Why these integrations and automations matter:

Manage marketing, sales, and development tickets

Escalate issues from support to development

Customer Highlight: Praecipio Consulting

Do everything in one place

The wonders of Workato

Related Solutions & Content

About Jira Integrations

How you can integrate Jira

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Let’s start automating