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Problem
IT is overloaded with duplicate requests from employees, and employees don’t know where to get their questions answered.
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Solution
This intelligent help desk solution uses AI to answer questions in real-time. When advanced issues arise, you can create a ticket with IT directly in Slack.
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Impact
Significantly reduce the number of tickets, reduce MTTR (mean time to resolution), and increase employee satisfaction.
IT Help Desk Create a virtual help desk in your collaboration tool
Automate answers to frequently asked questions and generate support tickets only when needed.
Request a demoSolution Highlights
- Virtual help desk in Slack, MS Teams, and other collaboration tools
- Reduced ticket load on IT
- Significantly faster response time
- Increased employee accessibility and satisfaction
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Access to knowledge
Employees don’t know where to get their questions answered. This chat bot puts knowledge at their fingertips
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Answers in real-time
Answers to questions are delivered in real-time on Slack
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Auto-generated tickets
If you have to submit a ticket to IT, this solution inputs details from your conversation with the help desk bot
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Reduce response time
Eliminate duplicate requests to IT and discover resolutions faster
Bill Olson
Director of Project Management, Tenable
“When we analyzed all of our employees' requests for help, 90% of them had an answer already written down. Now employees can get the answer they need in slack. We're still scratching the surface of what Workato can do.”
Implementation Plan
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1
Discovery & Research
Discuss best practices from market leaders
Outcome: Prioritized Automation Plan
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2
Collaborative building
Outcome: Working Automation
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3
Testing & business unit training
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4
Go live!
