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Problem
IT is overloaded with duplicate requests from employees, and employees don’t know where to get their questions answered.
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Solution
This intelligent help desk solution uses AI to answer questions in real-time. When advanced issues arise, you can create a ticket with IT directly in Slack.
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Impact
Significantly reduce the number of tickets, reduce MTTR (mean time to resolution), and increase employee satisfaction.
IT Help Desk
Automate answers to frequently asked questions and generate support tickets only when needed.
Request a demoSolution Highlights
- Virtual help desk in Slack, MS Teams, and other collaboration tools
- Reduced ticket load on IT
- Significantly faster response time
- Increased employee accessibility and satisfaction
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Access to knowledge
Employees don’t know where to get their questions answered. This chat bot puts knowledge at their fingertips
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Answers in real-time
Answers to questions are delivered in real-time on Slack
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Auto-generated tickets
If you have to submit a ticket to IT, this solution inputs details from your conversation with the help desk bot
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Reduce response time
Eliminate duplicate requests to IT and discover resolutions faster
Bill Olson
Director of Project Management, Tenable
“When we analyzed all of our employees' requests for help, 90% of them had an answer already written down. Now employees can get the answer they need in slack. We're still scratching the surface of what Workato can do.”
Implementation Plan
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1
Discovery & Research
Discuss best practices from market leaders
Outcome: Prioritized Automation Plan
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2
Collaborative building
Outcome: Working Automation
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3
Testing & business unit training
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4
Go live!
