IT is overloaded with duplicate requests from employees, and employees don’t know where to get their questions answered.
This intelligent help desk solution uses AI to answer questions in real-time. When advanced issues arise, you can create a ticket with IT directly in Slack.
Significantly reduce the number of tickets, reduce MTTR (mean time to resolution), and increase employee satisfaction.
- Virtual help desk in Slack, MS Teams, and other collaboration tools
- Reduced ticket load on IT
- Significantly faster response time
- Increased employee accessibility and satisfaction
Access to knowledge
Employees don’t know where to get their questions answered. This chat bot puts knowledge at their fingertips
Answers in real-time
Answers to questions are delivered in real-time on Slack
If you have to submit a ticket to IT, this solution inputs details from your conversation with the help desk bot
Reduce response time
Eliminate duplicate requests to IT and discover resolutions faster
Discovery & Research
Discuss best practices from market leaders
Outcome: Prioritized Automation Plan
Outcome: Working Automation
Testing & business unit training