IT Help Desk Bot

By Workato

Supercharge your helpdesk with self-service knowledge articles & service requests powered by intelligent bots

Robust Solution
Digital Business

Organizations are enabling business and IT teams to build more automations faster with Workato's low-code/no-code platform to propel their business vision forward.

As companies grow, IT needs to support an ever-increasing number of employees. IT gets overloaded with tickets. Users have to wait for days to get their requests resolved. Companies need to figure out a way to scale while keeping their IT teams lean and still providing employees with good experience.

Helpdesk automations can help reduce the workload on IT teams by streamlining the most common requests of employees. The IT Help Desk Bot provides a centralized channel for employees to access all helpdesk services, from raising a new software access request to locating answers from the knowledge base. Employees can self-serve to get their issues resolved sooner and easily raise service requests and obtain manager approvals (when applicable) via Slack / MS Teams.

This Accelerator provides the building blocks needed for users to raise service requests and also enables authorized approvers to process approvals directly from the Bot. This Accelerator provides a set of recipes to expose self-service operations in Slack / MS Teams that enable end-users to search for answers in the internal knowledge base; create and track service requests and process approvals when applicable.

Features include:

  • Create Service Requests
  • Track Service Requests
  • Search Knowledge Base
  • Process Approval Requests
  • Integrated NLU engine