Customer Service

The Top Challenges of Modern Customer Support (And How to Solve Them)

Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more than the cost to retain a customer (on average: $12-15 for every $100 of renewal). ...

Providing Awesome Customer Service with Automation

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re offering in-person help or answering questions from afar, they’re the face ...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

4 Ways to Automate RingCentral Calls for Better Customer Service and Sales

Business communications have changed drastically over the last decade, and though both email and chat have provided new channels for Customer Service and Sales, a good old-fashioned phone call remains ...

5th Day of Automation: Using AI for Smart Customer Service ?

It’s the 5th day of Automation! See Day 3 and Day 4. People are beginning to explore Artificial Intelligence (AI) and how it can help businesses - a trend sure to continue in 2017. With its “fr ...

Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best customer service experience. Carlos Santos, the team leader  ...

6 Ways to Use Zendesk with Slack for Better Customer Service

Zendesk is an ideal way to keep customer service communications organized and is rapidly being adapted by SMBs. We’re not surprised - the dashboard is user-friendly and the ticket system helps eve ...

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