Customer Service

The Top Challenges of Modern Customer Support (And How to Solve Them)

Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more...

Providing Awesome Customer Service with Automation

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us...

4 Ways to Automate RingCentral Calls for Better Customer Service and Sales

Business communications have changed drastically over the last decade, and though both email and chat have provided new channels for...

5th Day of Automation: Using AI for Smart Customer Service ?

It’s the 5th day of Automation! See Day 3 and Day 4. People are beginning to explore Artificial Intelligence (AI) and how...

Zendesk and JIRA: How Jumia Makes Communication Between Customer Service and Engineering Seamless

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best...

6 Ways to Use Zendesk with Slack for Better Customer Service

Zendesk is an ideal way to keep customer service communications organized and is rapidly being adapted by SMBs. We’re not...

W*rk Automation Index

2021 Read more