Customer Service

5 customer support automation stats that stand out in 2022 (based on our research)

We analyzed the customer support automations that hundreds of organizations built over the past year. Here's what we learned.

How to uplevel your CX in today’s business environment

Our VP of product marketing shares how to deliver a CX that helps you scale, retain customers, and turn customers into advocates.

How account intelligence can drive your customer-facing teams to action

Discover how account intelligence can help boost retention, close new business, and capture additional revenue from clients.

What is product intelligence? And how can it empower customer-facing teams?

We'll cover how your success teams, reps, and marketers can use product intelligence to delight clients and improve their KPIs.

Customer 360: what it is, why it’s important, and common implementation challenges

We'll cover how a customer 360 can work, the challenges in implementing one, and a solution to overcoming these challenges.

How to employ an automated ticketing system

Learn about 4 ways to automate your ticketing processes and the type of platform that's needed to implement them.

The ultimate guide to ITSM integration

IT service management is essential in providing a high-quality experience for clients and employees.  It defines your approach to providing...

Work Automation Index

2022 Read our report