Customer Service

Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more...

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re...

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us...

Business communications have changed drastically over the last decade, and though both email and chat have provided new channels for...

It’s the 5th day of Automation! See Day 3 and Day 4. People are beginning to explore Artificial Intelligence (AI) and how...

Labored or inefficient communication between customer service and engineering is one of the most common roadblocks to providing the best...

Zendesk is an ideal way to keep customer service communications organized and is rapidly being adapted by SMBs. We’re not...