Customer Service

How automated customer support can supercharge the customer experience

This is a guest post by Elea Andrea Almazora, an SEO Content Optimization manager. She works at RingCentral, a global...

How Help Desk Automation Can Transform the Customer and Employee Experience

Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...

Support automation: what it is and 5 ways you can apply it

The quality of your customer support can make or break your organization’s growth trajectory. According to a study by Microsoft,...

3 Jira Automations that Can Transform How Your Support Team Operates

A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that...

Automated Incident Management: What It Is and Common Examples

No organization is immune to internal hiccups. Equipment will eventually break; apps will inevitably need fixing; items will no doubt...

5 Invaluable ServiceNow App Integrations for IT

Your IT team needs to be closely aligned with the rest of the company before they can deliver value for...

The Top Challenges of Modern Customer Support (And How to Solve Them)

Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more...

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