IT

The ultimate guide to ITSM integration

IT service management is essential in providing a high-quality experience for clients and employees.  It defines your approach to providing...

Automated provisioning: why it’s important and how you can implement it

How quickly are new hires accessing the apps they need? Are employees who switch roles receiving access to newly relevant...

How to create approval workflows that delight your employees

As an employee, you likely make a variety of requests over time. Planning a vacation? You’ll need to request PTO...

SaaS management: why it’s important and how you can implement it

The continued adoption of software-as-a-service (SaaS) applications has led to unforeseen issues. According to the latest estimates, the number of...

Service desk automation: what it is and 3 approaches for implementing it effectively

As your organization grows, so too will the issues that arise. Employees will have trouble accessing certain apps; equipment and...

How Help Desk Automation Can Transform the Customer and Employee Experience

Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...

Service Desk Chatbot: What It is and 4 Reasons Why It’s Valuable

The continual advances in AI and in machine learning offer ample opportunities for improving the experiences of your customers and...

W*rk Automation Index

2021 Read more