4 IT chatbots that can transform the employee experience

These chatbots let employees procure equipment, schedule office visits, request access to apps, and more, within Slack or Teams.

What is an automation center of excellence? And how can you establish yours?

Learn when it makes sense to set up an automation COE and discover how, exactly, you can establish yours successfully.

How to set up an automation governance model that enables innovation and security

Learn how to build an Automation HQ and Automation Factories, and see how they can work together to fuel your automation program.

The ultimate guide to ITSM integration

IT service management is essential in providing a high-quality experience for clients and employees.  It defines your approach to providing...

What is automated provisioning? Plus why it’s important

How quickly are new hires accessing the apps they need? Are employees who switch roles receiving access to newly relevant...

How to create approval workflows that delight your employees

As an employee, you likely make a variety of requests over time. Planning a vacation? You’ll need to request PTO...

SaaS management: why it’s important and how you can implement it

The continued adoption of software-as-a-service (SaaS) applications has led to unforeseen issues. According to the latest estimates, the number of...

Work Automation Index

2022 Read our report