Start Ups

How to build a future-proof help desk

Help desks are a key component of any modern customer support (CS) strategy. But reports show that current help desks are not where they need to be. Live assistance still has a higher satisfaction rat ...

How Grab, Asia’s Hottest Startup, Innovates with ChatOps and Automation

Grab is Southeast Asia’s leading online-to-offline (O2O) platform serving 1 in 6 people in the region. With an $11 billion valuation and high-profile investors like Toyota, Vulcan Capital, Macquari ...

4 Easy Ways Digital Workers Can Work Smarter

From standing desks and unlimited vacation policies to integrated MarTech stacks and IoT, businesses everywhere are redefining how (and where!) employees work. The future of work isn’t a far-off dre ...

How Logitech’s Ultimate Ears Pro Scaled Their Digital Marketing

When it comes to computer hardware, Logitech is a household name. A public company with over 3,500 employees in offices across Europe, Asia, and the Americas, they’re historically best known for the ...

Are Chat Apps Like Slack the Future of Work? Absolutely.

“Most people don’t know this, but messaging apps are growing faster than social networks.”— Matt Schlicht, Founder & Editor, Chatbots Magazine A year ago, I couldn’t picture myself worki ...

How MailChimp And Droga5 Created The Year’s Weirdest Ad Campaign

In the past 8 years, MailChimp, an email automation platform, has gone from SMB darling to mainstream royalty. How? By creating the year’s weirdest campaign: “Did You Mean MailChimp?” MailChimp ...

Paper and Tech Aren’t Mutually Exclusive: Docparser Founder Moritz Dausinger Explains

When we think of innovation, we usually think of Silicon Valley, not the shipping corridors of Europe. The data, however, paints a different picture: according to Eurostat, the EU’s statistics organ ...

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