Introduction
Modern IT leaders know that just “keeping the lights on” is not enough. With the fierce focus on operational efficiency, no department can risk being seen purely as a cost center. Technology organizations have taken up essential roles in driving impact on the bottom line by building, acquiring, and customizing software. The average company relies on hundreds of applications to run effectively. Executing key business processes across these sprawling apps requires a strong Integration Platform as a Service (iPaaS). Selecting and maintaining the right vendor for the job is critical.
The iPaaS landscape has changed immensely over the past ten years. While legacy players are still common, leading companies are choosing Workato as the modern enterprise solution that unlocks agility, delivers innovation, a trusted partnership, and fair pricing that scales. Companies are discovering that yesterday’s integration platforms, like Boomi, once considered cutting edge–now set the stage for debilitating technical debt that bottlenecks projects and hampers efficiency. First-year costs may seem appealing, but former customers share frustration at price hikes and unforeseen overages. This has driven more and more enterprises to migrate from Boomi to Workato, the modern and visionary leader helping customers drive outcomes at scale.
The Boomi TCO Trap
Legacy platforms with a product innovation strategy based on company acquisitions tend to be overly complex and leave the end user with a disjointed experience. They require highly specialized developers or professional services to build, deploy, and operate basic integrations and automations. As a result, the total cost of ownership (TCO)—the combined expense of licenses, development, maintenance, and associated overhead—rises sharply, creating financial strain and developer bottlenecks.
This trend in increasing costs positions Workato as an appealing choice, as one former Boomi customer explained about the legacy vendor’s commercial model:
“We figured out how much the [Boomi] costs were going up. With the Workato team, we have done a good analysis…and will know our costs exactly…which was an easy sell for me to go to the CIO and CFO.”
–SVP of IT Development and Infrastructure at a Healthcare Systems Company with 8,000+ Employees
IT leaders must ensure they can accurately forecast and communicate budgets to executives, ensuring that Boomi’s rising costs are a non-starter. Workato’s collaboration with customers on task pricing ensures predictability, scalability, and growth — making it much easier to secure leadership buy-in. Unsurprisingly, customers who switch from Boomi to Workato unlock tangible benefits, experiencing 5-10X faster development and a 53% reduction in TCO.
Why Companies Choose Workato Over Boomi
How do these two platforms compare? Workato and Boomi are both leaders in the iPaaS market, but a deeper look at their core capabilities reveals clear advantages that set Workato apart.
With Workato You Never Have to Choose Between Speed and Power
Companies choose Workato over Boomi for faster speed of development and time to value without sacrificing on the platform power required to handle highly complex projects. Workato provides a cloud-native integration platform that ensures always-on availability and hyper scalability, enabling faster project delivery compared to Boomi’s application-based model, which can create inefficiencies and unnecessary complexity. Moreover, customers transitioning from Boomi to Workato have reported that Workato enables 5-10X faster development to deliver integrations and automations while significantly lowering operational costs. Workato’s intuitive interface and Integrated Design Environment (IDE) coupled with its ability to connect to virtually any system and manage integrations seamlessly empowers teams to achieve more with less dependence on specialized resources.
Workato Consistently Exceeds Customer Requirements
G2, a trusted source peer reviews, gave Workato an impressive 9/10 rating for meeting customer requirements — based on nearly 500 reviews. This rating highlights Workato’s ability to satisfy customers with a broad range of use cases, while delivering real value to users. On the other hand, Boomi’s 8.5/10 rating indicates that their platform leaves customers less satisfied. The lower rating suggests that the Boomi platform simply does not provide the comprehensive fit and support enterprises are looking for today.
Workato Provides Built-in Enterprise-Grade Security
Workato offers its customers a comprehensive list of security features, including built-in encryption, hierarchical key management, audit log streaming, data masking, and customizable retention. Boomi is nowhere near as comprehensive and lacks advanced security measures, leaving the responsibility to deliver security to the developer.
Workato Continues to Innovate Its Modern Platform
While many vendors claim to be cloud-native, Workato is the only iPaaS leader that genuinely lives up to it. By providing a single, complete platform with a serverless runtime that’s always on and automatically updated, Workato eliminates the scheduled downtime and performance bottlenecks that plague legacy solutions. Our continuous delivery approach to product updates, many of which respond directly to customer feedback, further underscores our commitment to innovation. In stark contrast, some Boomi implementations are known to surface performance slowdowns as integrations scale, forcing scheduled downtime twice a month. According to Boomi’s Runtime and Platform release documentation, they rolled out just 11 updates in 2024 and only 6 platform updates are scheduled for 2025. According to their release notes, the updates are not uniform across their implementation offerings. So, if you’re trying to save costs by self-hosting, it’s important to consider what new functionality you could be missing. The difference in agility, reliability, and focus on customer needs couldn’t be more apparent.
Workato Excels in Comprehensive Integration and Automation
Workato has over 1,000 pre-built connectors and over 500K ready-to-use “recipes,” giving IT and business users a fast track to automating processes across SaaS and on-premise apps. Conversely, Boomi only has 296 connectors and 329 documented recipes–according to my last count in early 2025. They feature fewer pre-built recipes from the user community and the vendor means more custom work required for you to get started.
Workato is Leading the Charge on Artificial Intelligence & Data Orchestration
Workato offers advanced AI capabilities, including AI copilots, AI workflows, AI and ML accelerators, AI agents, and pre-built enterprise LLM connectors for OpenAI, AWS Bedrock, Google Gemini, Ollama, and more. We also feature robust Data Orchestration with ETL/ELT, reverse ETL, and data activation pipelines out of the box. Boomi’s AI agents, on the other hand, are either basic GPT interfaces on top of a knowledge base or documentation for integrating LLM into recipes. This results in returned information that may not be complete or correct. Additionally, ETL is not native to the Boomi platform, they recently bolted on the capability through another company acquisition.
API Management
Workato offers a full API management (APIM) solution, whereas Boomi’s investment in API management is minimal beyond filling product gaps by means of acquisition resulting in a disparate experience for the end user. Workato invests heavily in a natively built API Developer Portal which allows administrators to securely share API documentation, manage client access, and promote API adoption. Clients can use the portal to explore assigned APIs, view documentation, generate credentials, and test endpoints.
Master Data Management, and B2B/EDI
Workato includes a modern MDM partner ecosystem, and multiple ways to support EDI and B2B—all aimed at meeting complex, enterprise-scale needs without requiring multiple-point solutions. Legacy iPaaS solutions tend only to offer only limited control of MDH and legacy EDI tools.
Workato is Built for the Modern Enterprise
Security and governance are non-negotiables for companies today, so Workato offers enterprise-grade API security to prevent unauthorized access and potential data breaches that would compromise your organization. Workato gives developers peace of mind with built-in access profiles and authentication methods. Access profiles enable you to control who can interact with your APIs and which API collections clients can access. On top of that, Workato supports multiple authentication methods, including Auth tokens, OAuth 2.0, JSON Web Tokens, and OpenID Connect.
Additionally, Workato complies with industry-leading standards such as SOC 1 & SOC 2, ISO 27001 & 27701, PCI DSS, HIPAA, GDPR.
Workato Puts Customers First
Choosing an integration and automation platform isn’t just about feature lists; the quality of customer support plays a crucial role in long-term success. According to one VP of Data Operations and Enterprise Architecture who used both solutions:
“[After comparing Boomi and Workato support], within 15 minutes, we had somebody from Workato on…and resolved it. With Boomi, it was seven days. They closed our ticket and never contacted us.”
Timely, hands-on guidance can make or break critical projects. Whether you’re troubleshooting a complex workflow or seeking best-practice advice, having an engaged and responsive support team speeds up problem resolution, minimizes downtime, and frees your team to focus on strategic initiatives.
Third-party review platforms, like G2, provide additional data points that reinforce these differences in support quality.
- Quality Support: Workato maintains a high rating of 93%, versus Boomi’s 83%.
- Net Promoter Score (NPS): Workato’s user satisfaction is 78%, while Boomi’s is 50%.
These scores reflect the overall customer experience—from implementation and onboarding to troubleshooting and scaling integrations. They also emphasize the importance of choosing a partner that can provide fast, effective support. When assessing your own iPaaS needs, it’s worth considering not just how a platform will help you integrate apps but how its support team can become an extension of your own—ensuring your automation projects stay on track and deliver continuous value.
Start Your Enterprise Orchestration Journey
As organizations look to continue to drive innovation, infrastructure has become an essential part of the business and technical strategy. Look past short term incentives offered by legacy vendors whether you are in an first-time iPaaS selection or considering a migration. Hundreds of leading companies are choosing Workato over Boomi to position themselves for long-term success in an increasingly competitive future.
Ready to accelerate and scale your impact? Book a demo today to experience the Workato difference.
