Alethea Quek also contributed to this article.
At Workato, we are invested in nurturing young professionals who are interested in building a career in the technology space, no matter where they start out. Our #LevelUpAtWorkato series pays tribute to our employees who are at early stages of their careers and who’ve already left an indelible mark on the company’s ongoing pursuit of innovation. In this feature, Isabelle Leong shares her journey with Workato’s Customer Success Team. Read on to uncover why she decided to join our team, and find out more about her experience since coming onboard.
1. How did you find out about Workato? And what led you to apply to work here?
I learned about Workato through my university’s hackathon program. Shortly after, my friend was interning at the company and encouraged me to apply, as she thought I would enjoy Workato’s unique and inclusive culture. The decision was made all the more easy when I learned that Workato is a leader in enterprise automation—and the rest is history!
2. What attracted you to the Automation Consultant role?
Coming from a background in computer science, I realized that programming wasn’t my cup of tea. However, I still wanted to find a role that allowed me to apply the knowledge and skills that I’ve learned. This led me to Workato’s Automation Consultant role, which provides the best of both worlds!
As an Automation Consultant, I’m constantly involved in onboarding new customers through technical advising and troubleshooting. This includes reviewing customer requirements and feedback, advising them on best practices, and helping business users who are new to integration be successful in building their first automation. Being a technical solution expert also means resolving technical escalations and creating reusable assets for the internal team or customers.
The chance to work with customers in the U.S. also drew me to the role. This type of opportunity is rare for recent graduates like myself, so that really sealed the deal for me!
3. Your role requires you to support U.S.-based customers. How do you balance your schedule given that you work in a different time zone?
Initially, it was difficult to juggle my time, but setting up a daily schedule really helped! I now go to bed, wake up, and go to the gym at (roughly) the same time every weekday. Keeping a regular exercise routine has been key to improving my sleep quality and preventing me from feeling constantly tired. And maintaining the same sleep schedule every day has also helped my body slowly adjust and get conditioned to working at night. Additionally, I try to maintain an active social life by meeting friends for dinner and over the weekends if possible!
4. What was your most memorable customer success project so far?
I once worked with a customer to build an onboarding and offboarding workflow—which almost took a year! It was quite a large project, as multiple teams were involved and new processes were created, but it was all worth it in the end as they were able to go live without any major disruption.
I owe some of the project’s success to my team’s constant support and encouragement. Throughout the process, they gave me advice and we brainstormed solutions together—which is a testament to Workato’s strong culture of collaboration, trust, and respect.
5. What kind of qualities do you look for in individuals who aspire to join Workato?
We are always looking for individuals who are passionate about automation and are self-starters. If you’re looking to put customers first, second, and third, and feel energized by the opportunity to work with renowned U.S. companies, we’d love for you to join us on our automation journey.
