IT

How Help Desk Automation Can Transform the Customer and Employee Experience

Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...

What is a service desk chatbot? 4 reasons why you need one

The continual advances in AI and in machine learning (ML) offer ample opportunities for improving the experiences of your customers...

3 Automations that Allow Us to Onboard and Support Our Employees Effectively

People ops teams have expanded their responsibilities in recent years. While their focus remains on people, they also guide their...

CIO Automation Series: The Art of Automation with Autodesk & Nutanix

For Wendy M. Pfeiffer, CIO at Nutanix, it’s clear that it is time for IT to evolve. She points to...

ChatOps Could Be the Answer to Making IT Love Their Jobs (and Employees Love IT)IT

When GitHub coined the term “ChatOps” several years ago, it originally referred to using chat tools to speed up the...

Automations We Love: Auto-Provision Employees, Create Service Requests from Email, and Approve Service Requests in Slack

New employees are a great asset to any company. They’re fresh, full of energy, and bring new talent to the...

How to Automate ServiceNow Service Request Approvals from Slack

One of the IT team’s most crucial roles is providing access to apps and programs (also known as provisioning) and...

Work Automation Index

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