Productivity
How Help Desk Automation Can Transform the Customer and Employee Experience
Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...
Workbot
What is a service desk chatbot? 4 reasons why you need one
The continual advances in AI and in machine learning (ML) offer ample opportunities for improving the experiences of your customers...
Thought Leadership
3 Automations that Allow Us to Onboard and Support Our Employees Effectively
People ops teams have expanded their responsibilities in recent years. While their focus remains on people, they also guide their...
IT
CIO Automation Series: The Art of Automation with Autodesk & Nutanix
For Wendy M. Pfeiffer, CIO at Nutanix, it’s clear that it is time for IT to evolve. She points to...
Productivity
ChatOps Could Be the Answer to Making IT Love Their Jobs (and Employees Love IT)IT
When GitHub coined the term “ChatOps” several years ago, it originally referred to using chat tools to speed up the...
Productivity
How to Automate ServiceNow Service Request Approvals from Slack
One of the IT team’s most crucial roles is providing access to apps and programs (also known as provisioning) and...