JIRA Service Desk integrations and automations

Popular JIRA Service Desk Use Cases

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Customize your JIRA Service Desk integration with the following triggers and actions.

Triggers

When this happens…

JIRA Service Desk
  • New customer request
    New customer request in Jira Service Desk

    • Any other trigger you can think up

Actions

Do this…

JIRA Service Desk
  • Create comment
    Create comment for issue in Jira Service Desk
  • Create customer
    Create customer in Jira Service Desk
  • Create customer request
    Create customer request in Jira Service Desk
  • Get comment by ID
    Get comment by ID in Jira Service Desk
  • Get issue in queue
    Get issues in queue in Jira Service Desk
  • Get queues
    Get queues in Jira Service Desk
  • List comments
    Search comment in Jira Service Desk

    • Any other action you can think up

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Pre-built JIRA Service Desk Automations

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Related Solutions & Content

About JIRA Service Desk Integrations

Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.

What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.

How you can integrate JIRA Service Desk

  • Escalate, assign, categorize, and close IT support tickets.
  • Harness automation to prioritize tickets and prevent SLA breaches.
  • Convert solutions into knowledge base articles.
  • Search Jira backlogs for similar issues in agent queues.
  • Analyze the root causes of tech issues and generate reports.