Why you should automate with JIRA Service Desk

provide a smart helpdesk

provide a smart helpdesk
Escalate and sync tickets
ease employee onboarding
safely offboard employees

Why these integrations and automations matter:

An intelligent helpdesk means fewer support touchpoints for customers to navigate through as they look for an answer to their tech issues. It brings automation and artificial intelligence software into Jira to create a single platform where customers can find all the answers.
Route tickets to the right person

Review and sort new tickets before they reach your team by integrating Jira Service Desk with DialogFlow or IBM Watson. This AI integration automatically analyzes support content, detects sentiment, and routes tickets.
Notify the right people about new tickets

Employees spend a lot of their workday on messaging apps like Slack, Microsoft Teams, or Facebook Workplace. When you integrate Jira with your business’s messaging app, you can create automated notifications that let individuals or teams know when a new ticket is headed their way.

Do everything in one place

Customize your JIRA Service Desk integration with the following triggers and actions.

The wonders of Workato

Easily set up as many intelligent automations you need.

1000s of ready-to-use templates
Accelerate work with intelligent automation
Do it yourself, faster
Build bots. Put them to work

About JIRA Service Desk Integrations

Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.

What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.