Why you should automate with JIRA Service Desk
provide a smart helpdesk
Why these integrations and automations matter:
An intelligent helpdesk means fewer support touchpoints for customers to navigate through as they look for an answer to their tech issues. It brings automation and artificial intelligence software into Jira to create a single platform where customers can find all the answers.Route tickets to the right person
Review and sort new tickets before they reach your team by integrating Jira Service Desk with DialogFlow or IBM Watson. This AI integration automatically analyzes support content, detects sentiment, and routes tickets.Notify the right people about new tickets
Employees spend a lot of their workday on messaging apps like Slack, Microsoft Teams, or Facebook Workplace. When you integrate Jira with your business’s messaging app, you can create automated notifications that let individuals or teams know when a new ticket is headed their way.