Do everything in one place
When this happens…
New customer requestNew customer request in Jira Service Desk
Any other trigger you can think up
Create commentCreate comment for issue in Jira Service Desk
Create customerCreate customer in Jira Service Desk
Create customer requestCreate customer request in Jira Service Desk
Get comment by IDGet comment by ID in Jira Service Desk
Get issue in queueGet issues in queue in Jira Service Desk
Get queuesGet queues in Jira Service Desk
List commentsSearch comment in Jira Service Desk
Any other action you can think up
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About JIRA Service Desk Integrations
Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.
What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.
How you can integrate JIRA Service Desk
- Escalate, assign, categorize, and close IT support tickets.
- Harness automation to prioritize tickets and prevent SLA breaches.
- Convert solutions into knowledge base articles.
- Search Jira backlogs for similar issues in agent queues.
- Analyze the root causes of tech issues and generate reports.