JIRA Service Desk integration and workflow automation

Why you should automate with JIRA Service Desk

provide a smart helpdesk

provide a smart helpdesk
Escalate and sync tickets
ease employee onboarding
safely offboard employees

Why these integrations and automations matter:

An intelligent helpdesk means fewer support touchpoints for customers to navigate through as they look for an answer to their tech issues. It brings automation and artificial intelligence software into Jira to create a single platform where customers can find all the answers.
Route tickets to the right person

Review and sort new tickets before they reach your team by integrating Jira Service Desk with DialogFlow or IBM Watson. This AI integration automatically analyzes support content, detects sentiment, and routes tickets.
Notify the right people about new tickets

Employees spend a lot of their workday on messaging apps like Slack, Microsoft Teams, or Facebook Workplace. When you integrate Jira with your business’s messaging app, you can create automated notifications that let individuals or teams know when a new ticket is headed their way.

Do everything in one place

Customize your JIRA Service Desk integration with the following triggers and actions.

Triggers

When this happens…

JIRA Service Desk

New customer request
New customer request in Jira Service Desk

Any other trigger you can think up

Actions

Do this…

JIRA Service Desk

Custom action
Custom action in JIRA Service Desk (Custom)
Create comment
Create comment for issue in Jira Service Desk
Create customer
Create customer in Jira Service Desk
Create customer request
Create customer request in Jira Service Desk
Get comment by ID
Get comment by ID in Jira Service Desk
Get issue in queue
Get issues in queue in Jira Service Desk
Get queues
Get queues in Jira Service Desk
List comments
Search comment in Jira Service Desk

Any other action you can think up

Let us tailor your JIRA Service Desk integrations

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About JIRA Service Desk Integrations

Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.

What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.