Do everything in one place

Customize your JIRA Service Desk and Workbot for Microsoft Teams integration with the following triggers and actions.

Triggers

When this happens…

JIRA Service Desk
  • New customer request
    New customer request in Jira Service Desk
  • Any other trigger you can think up

Workbot for Microsoft Teams
  • New command Real-time
    New command to Workbot for Teams
  • Any other trigger you can think up

Actions

Do this…

JIRA Service Desk
  • Create comment
    Create comment for issue in Jira Service Desk
  • Create customer
    Create customer in Jira Service Desk
  • Create customer request
    Create customer request in Jira Service Desk
  • Get comment by ID
    Get comment by ID in Jira Service Desk
  • Get issue in queue
    Get issues in queue in Jira Service Desk
  • Get queues
    Get queues in Jira Service Desk
  • List comments
    Search comment in Jira Service Desk
  • Any other trigger you can think up

Workbot for Microsoft Teams
  • Custom action
    Custom action in Workbot for Microsoft Teams (Custom)
  • Get user by User Principal Name
    Get user info by User Principal Name
  • Post message
    Post message as Workbot
  • Post reply
    Post reply as Workbot
  • Post simple message
    Post simple message as Workbot
  • Post simple reply
    Post simple reply as Workbot
  • Any other trigger you can think up

Let us tailor your JIRA Service Desk and Workbot for Microsoft Teams integrations

Pre-built JIRA Service Desk and Workbot for Microsoft Teams Automations

The wonders of Workato

Easily set up as many intelligent automations you need.
1000s of ready-to-use templates
Accelerate work with intelligent automation
Do it yourself, faster
Build bots. Put them to work

Market leaders run on Workato