Do everything in one place
Customize your JIRA Service Desk and Zendesk integration with the following triggers and actions.
Triggers
When this happens…
JIRA Service Desk
-
New customer requestNew customer request in Jira Service Desk
Any other trigger you can think up
Zendesk
-
New organizationNew organization in Zendesk
-
New ticketNew ticket in Zendesk
-
New ticket Real-timeNew ticket in Zendesk
-
New userNew user in Zendesk
-
New/updated records BatchNew/updated records in Zendesk
-
New/updated organizationNew/updated organization in Zendesk
-
New/updated ticketNew/updated ticket in Zendesk
-
New/updated ticket Real-timeNew/updated ticket in Zendesk
-
New/updated userNew/updated user in Zendesk
- Show all 9
Any other trigger you can think up
Actions
Do this…
JIRA Service Desk
-
Create commentCreate comment for issue in Jira Service Desk
-
Create customerCreate customer in Jira Service Desk
-
Create customer requestCreate customer request in Jira Service Desk
-
Get comment by IDGet comment by ID in Jira Service Desk
-
Get issue in queueGet issues in queue in Jira Service Desk
-
Get queuesGet queues in Jira Service Desk
-
List commentsSearch comment in Jira Service Desk
Any other trigger you can think up
Zendesk
-
Custom actionCustom action in Zendesk (Custom)
-
Create organization membershipCreate organization membership in Zendesk
-
Bulk update ticketsBulk update tickets in Zendesk
-
Create/update records BatchUpsert records in Zendesk
-
Solve ticketSolve ticket in Zendesk
-
Create custom object recordCreate custom object record in Zendesk
-
Create organizationCreate organization in Zendesk
-
Create relationship recordCreate relationship record in Zendesk
-
Create ticketCreate ticket in Zendesk
-
Upload attachmentUpload attachment to Zendesk
-
Create userCreate user in Zendesk
-
Delete custom object record by IDDelete custom object record in Zendesk
-
Delete relationship record by IDDelete relationship record in Zendesk
-
Delete ticketDelete ticket in Zendesk
-
Get custom object record by IDGet custom object record in Zendesk
-
Get organization details by IDGet organization details in Zendesk
-
Get organization by external IDsGet organizations in Zendesk
-
Get relationship record(s)Get relationship record(s) in Zendesk
-
Get ticket details by IDGet ticket details in Zendesk
-
Get comments for ticketGet comments for a ticket in Zendesk
-
Get list of tickets by external IDsGet list of tickets by external IDs in Zendesk
-
Get user details by IDGet user details in Zendesk
-
Get list of custom object records by external IDsGet custom object records in Zendesk
-
List user identitiesGet user identity details in Zendesk
-
Search groupsSearch for a group in Zendesk
-
Search organization memberSearch for a organization member in Zendesk
-
Search organizationsSearch for organizations in Zendesk
-
Search ticketsSearch for tickets in Zendesk
-
Search usersSearch for users in Zendesk
-
Update custom object recordUpdate custom object record in Zendesk
-
Update organizationUpdate organization in Zendesk
-
Update ticketUpdate ticket in Zendesk
-
Update userUpdate user in Zendesk
- Show all 33
Any other trigger you can think up