Do everything in one place
Customize your Freshservice integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Actions
Do this…
Freshservice
- Create incidentCreate incident in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Custom actionCustom action in Freshservice
- Get agent by IDGet Agent details by ID in Freshservice
- Get itemsGet items in Freshservice
- Get requester by IDGet requester by ID in Freshservice
- Search agentsSearch Agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up