Author: Pamela Seaton

The coronavirus, or COVID-19 (the respiratory disease it causes), is forcing organizations to rethink how they work. Many companies have...

While Business Technology leaders are increasingly being recognized as changemakers in an organization, 91% of them are frustrated with their...

D1 Milano is an Italian watch manufacturer founded in Milan in 2013. Despite being part of a market overflowing with...

Altus Financial is a chartered accountant and wealth advisory firm with offices in Sydney and Central Coast, Australia. With over...

Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more...

Mergers and acquisitions (M&A) have occurred at breakneck speeds in recent years. According to The New York Times, $2 trillion...

At Zendesk Showcase – San Francisco, Massimo Rapparini, CIO and Head of CX at Logitech, spoke about creating compelling customer...