Why you should automate with Zendesk
solve tickets quickly
Why these integrations and automations matter:
It takes most businesses more than 72 hours to resolve a support ticket, an average resolution time that frustrates customers and can lead them to look for more reliable options. An integrated system helps your business share new tickets between teams for faster ticket resolution times.Connect customers with someone who can help – on the first try
Integrate Zendesk with other ticketing systems, like Jira and ServiceNow, to automatically route incidents to the right team or to effortlessly move tickets between teams with cross-system escalation.Help team leaders prioritize and manage tickets
Set up custom integrations that help team leaders mobilize their teams to resolve time-sensitive issues as fast as possible – without migrating tickets manually and without needing to login to a new platform.Use notifications to alert sales and support to ticket changes
Let your team know about new tickets and updates to existing tickets by connecting Zendesk and Microsoft Teams or Slack. This integration keeps your team in the loop on the apps they use most. It also lets employees see, transfer, and approve tickets without switching between apps.
