Talkdesk integrations and automations

Do everything in one place

Customize your Talkdesk integration with the following triggers and actions.

Triggers

When this happens…

Talkdesk
  • New Contact is Created Real-time
    New Contact is Created in TalkDesk
  • Inbound Call reaches Contact Center Real-time
    An Inbound Call Reaches Contact Center
  • OutBound Call Ends Real-time
    OutBound Call Ends in TalkDesk

    • Any other trigger you can think up

Actions

Do this…

Talkdesk
  • Create Agent
    Create a new Agent in Talkdesk
  • Create Callback
    Create Callback in TalkDesk
  • Create Workspace Notification
    Create a Workspace Notification in TalkDesk
  • Get Contact by ID
    Get Contact by ID in Talkdesk

    • Any other action you can think up

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