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Customize your Talkdesk integration with the following
triggers and actions.
Triggers
When this happens…
Talkdesk
- New Contact is Created Real-timeNew Contact is Created in TalkDesk
- Inbound Call reaches Contact Center Real-timeAn Inbound Call Reaches Contact Center
- OutBound Call Ends Real-timeOutBound Call Ends in TalkDesk
Any other trigger you can think up
Actions
Do this…
Talkdesk
- Create AgentCreate a new Agent in Talkdesk
- Create CallbackCreate Callback in TalkDesk
- Create Workspace NotificationCreate a Workspace Notification in TalkDesk
- Get Contact by IDGet Contact by ID in Talkdesk
Any other action you can think up
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