4.9

Intercom integrations and automations

Why you should automate with Intercom

Unify customer data
  • Unify customer data
  • See Intercom data in chat
  • Sync your marketing databases
  • Enable attribution and reporting

  • Why these integrations and automations matter:

    Integrate Intercom with other sources of customer data, like your support and sales apps, to sync information across your business. More unified data can help you make smarter decisions.

  • Enrich support data

    Send conversational support data from Intercom into support apps like Zendesk or Freshdesk to coordinate customer communication across apps.

  • Update sales records

    Help the sales team identify upsell and cross-sell opportunities by using behavioral data to enrich sales records in CRMs like Salesforce and Hubspot.

Do everything in one place

Customize your Intercom integration with the following triggers and actions.

Triggers

When this happens…

Intercom
  • New company Real-time
    New company in Intercom
  • New contact
    New contact in Intercom
  • New conversation
    New conversation in Intercom
  • New user
    New user in Intercom
  • Updated contact
    Updated contact in Intercom
  • Updated conversation
    Updated conversation in Intercom
  • Updated user
    Updated user in Intercom

    • Any other trigger you can think up

Actions

Do this…

Intercom
  • Custom action
    Custom action in Intercom (Custom)
  • Add conversation note
    Add conversation note in Intercom
  • Archive users
    Archive users in Intercom
  • Get conversation by ID
    Get conversation by ID in Intercom
  • Reply to conversation as user
    Reply to a conversation in Intercom
  • Search conversations by user
    Search conversations by user in Intercom
  • Search notes by user
    Search notes by user in Intercom
  • Search segments by user
    Search segments by user in Intercom
  • Search tags by user
    Search tags by user in Intercom
  • Search user
    Search user in Intercom
  • Update user
    Update user in Intercom
  • Create/update users
    Insert/update users in Intercom

    • Any other action you can think up

Let us tailor your Intercom integrations

The wonders of Workato

Easily set up as many intelligent automations you need.
  • 1000s of ready-to-use templates
  • Accelerate work with intelligent automation
  • Do it yourself, faster
  • Build bots. Put them to work

Market leaders run on Workato

  • mgm
  • adobe
  • att
  • atlassian
  • slack

Related Solutions & Content

About Intercom Integrations

To make marketing, sales, and support messages personal, you need to understand your audience. Intercom is a conversational relationship platform that helps you understand the interests and behavior of people using your website or product – so you can connect better.

Want to do even more with Intercom? Workato lets you integrate Intercom with any application, so you can automate conversational relationship management across your business. See all that’s possible in a personalized demo.

How you can integrate Intercom

  • Qualify, route, and chat with leads using live chat software bots.
  • Convert leads with behavior-driven email, chat, and text messages.
  • Provide quicker resolutions to issues with Conversational Support.
  • Enable customer self-service support with knowledge base software.
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    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Blog Article

    Automating Customer Service: Smart Onboarding and a 360° Customer View

    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Integrations

    Intercom & NetSuite Integrations

    Intercom & NetSuite Integrations
  • Integrations

    Intercom & Salesforce Integrations

    Intercom & Salesforce Integrations

Let’s start automating

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