Why you should automate with Intercom

Unify customer data

Unify customer data
See Intercom data in chat
Sync your marketing databases
Enable attribution and reporting

Why these integrations and automations matter:

Integrate Intercom with other sources of customer data, like your support and sales apps, to sync information across your business. More unified data can help you make smarter decisions.
Enrich support data

Send conversational support data from Intercom into support apps like Zendesk or Freshdesk to coordinate customer communication across apps.
Update sales records

Help the sales team identify upsell and cross-sell opportunities by using behavioral data to enrich sales records in CRMs like Salesforce and Hubspot.

Do everything in one place

Customize your Intercom integration with the following triggers and actions.

Triggers

When this happens…

Intercom

New company Real-time
New company in Intercom
New contact
New contact in Intercom
New conversation
New conversation in Intercom
New user
New user in Intercom
Updated contact
Updated contact in Intercom
Updated conversation
Updated conversation in Intercom
Updated user
Updated user in Intercom

Any other trigger you can think up

Actions

Do this…

Intercom

Custom action
Custom action in Intercom (Custom)
Add conversation note
Add conversation note in Intercom
Archive users
Archive users in Intercom
Get conversation by ID
Get conversation by ID in Intercom
Reply to conversation as user
Reply to a conversation in Intercom
Search conversations by user
Search conversations by user in Intercom
Search notes by user
Search notes by user in Intercom
Search segments by user
Search segments by user in Intercom
Search tags by user
Search tags by user in Intercom
Search user
Search user in Intercom
Update user
Update user in Intercom
Create/update users
Insert/update users in Intercom

Any other action you can think up

Let us tailor your Intercom integrations

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About Intercom Integrations

To make marketing, sales, and support messages personal, you need to understand your audience. Intercom is a conversational relationship platform that helps you understand the interests and behavior of people using your website or product – so you can connect better.

Want to do even more with Intercom? Workato lets you integrate Intercom with any application, so you can automate conversational relationship management across your business. See all that’s possible in a personalized demo.

How you can integrate Intercom

Qualify, route, and chat with leads using live chat software bots.
Convert leads with behavior-driven email, chat, and text messages.
Provide quicker resolutions to issues with Conversational Support.
Enable customer self-service support with knowledge base software.