Freshdesk Integration

Jumpstart your integration with 100+ pre-built recipe templates

  • Automate everything

    Including connecting with 1000+ cloud and on-prem enterprise apps, DBs.

  • Advanced workflows

    With if/then conditions, loops, error handling and advanced data types.

  • IT Approved

    With security, governance, compliance. And scales across the enterprise.

Build your own Freshdesk workflow

Or, build your own recipe

Customize your Freshdesk integration with the following triggers and actions.

What’s a recipe?

Triggers

When this happens…

Freshdesk
  • Closed ticket
    Closed ticket in FreshDesk
  • Company created
    Company created in FreshDesk
  • Company updated
    Company updated in FreshDesk
  • New ticket
    New ticket in FreshDesk
  • Updated ticket
    Updated ticket in FreshDesk

Actions

Do this…

Freshdesk
  • Custom action
    Custom action in Freshdesk (Custom)
  • Add note to ticket
    Add note in FreshDesk
  • Create company
    Create company in FreshDesk
  • Create contact
    Create contact in FreshDesk
  • Create ticket
    Create ticket in FreshDesk
  • Get agent details
    Get agent details in FreshDesk
  • Get group details by ID
    Get group details in FreshDesk
  • Get ticket by ID
    Get ticket by ID from FreshDesk
  • Get user details
    Get user details from FreshDesk
  • Search companies
    Search companies in FreshDesk
  • Search contacts
    Search contacts in FreshDesk
  • Search tickets
    Search tickets from FreshDesk
  • Update company
    Update company in FreshDesk
  • Update contact
    Update contact in FreshDesk
  • Update ticket
    Update ticket in FreshDesk
  • Show all 15
Build your own recipe

Integrate with 1000+ apps

Why Workato?

Automate your business workflows with intelligent automation.

Request a demo
Rated #1 in Customer Experience and Innovation
Rated #1 in Customer Experience and Innovation
  • 1000s of ready-to-use recipes
    Discover the solution you need from 1000s of pre-built recipes created by professionals like you. Clone, customize, get going in minutes.
  • Accelerate work with intelligent automation
    Combine the power of AI, bots to automate workflows that require human like decision making and problem solving skills.
  • Do it yourself, faster
    No waiting on technical experts. No training. Automate your processes with ease in minutes, not months.
  • Build Bots. Put them to work.
    Create unique conversation-driven automation with Workbot for Slack.