Do everything in one place
When this happens…
Closed ticketClosed ticket in FreshDesk
Company createdCompany created in FreshDesk
Company updatedCompany updated in FreshDesk
New/updated ticketNew or updated ticket in Freshdesk
Any other trigger you can think up
Custom actionCustom action in Freshdesk (Custom)
Add note to ticketAdd note in FreshDesk
Create companyCreate company in FreshDesk
Create contactCreate contact in FreshDesk
Create ticketCreate ticket in FreshDesk
Get agent detailsGet agent details in FreshDesk
Get group details by IDGet group details in FreshDesk
Get ticket by IDGet ticket by ID from FreshDesk
Get user detailsGet user details from FreshDesk
Search companiesSearch companies in FreshDesk
Search contactsSearch contacts in FreshDesk
Search ticketsSearch tickets from FreshDesk
Update companyUpdate company in FreshDesk
Update contactUpdate contact in FreshDesk
Update ticketUpdate ticket in FreshDesk
- Show all 15
Any other action you can think up
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About Freshdesk Integrations
Live chat is the preferred support channel for most customers, beating out phone, email, and social media. You can provide live chat support and other support services with Freshdesk.
Some customers still prefer more traditional support, and Freshdesk lets you communicate across all channels with one platform. Use custom ticket forms to collect data and permissions from customers. Streamline your systems and resolve tickets quickly.
Implement more custom workflows on your platform. Communicate with customers and answer questions via all available channels. Move customers between departments to provide more effective support. Gather and analyze data to make future decisions.
Integrate support and sales workflows by syncing Freshdesk with other applications. Workato allows for custom integrations with Freshdesk.
How you can integrate Freshdesk
- Use custom ticket forms to collect data and permissions from customers.
- Communicate with customers and answer questions via all available channels.
- Move customers between departments to provide more effective support.
- Gather and analyze data to make future decisions.