Zendesk Integration

Jumpstart your integration with 100+ pre-built recipe templates

  • Automate everything

    Including connecting with 1000+ cloud and on-prem enterprise apps, DBs.

  • Advanced workflows

    With if/then conditions, loops, error handling and advanced data types.

  • IT Approved

    With security, governance, compliance. And scales across the enterprise.

Everything you can do in one place

Customize your Zendesk integration with the following triggers and actions.

What’s a recipe?


When this happens…

  • New organization
    New organization in Zendesk
  • New ticket
    New ticket in Zendesk
  • New ticket Real-time
    New ticket in Zendesk
  • New user
    New user in Zendesk
  • New/updated records Batch
    New/updated records in Zendesk
  • New/updated organization
    New/updated organization in Zendesk
  • New/updated ticket
    New/updated ticket in Zendesk
  • New/updated ticket Real-time
    New/updated ticket in Zendesk
  • New/updated user
    New/updated user in Zendesk
  • Show all 9


Do this…

  • Custom action
    Custom action in Zendesk (Custom)
  • Create organization membership
    Create organization membership in Zendesk
  • Bulk update tickets
    Bulk update tickets in Zendesk
  • Create/update records Batch
    Upsert records in Zendesk
  • Solve ticket
    Solve ticket in Zendesk
  • Create custom object record
    Create custom object record in Zendesk
  • Create organization
    Create organization in Zendesk
  • Create relationship record
    Create relationship record in Zendesk
  • Create ticket
    Create ticket in Zendesk
  • Upload attachment
    Upload attachment to Zendesk
  • Create user
    Create user in Zendesk
  • Delete custom object record by ID
    Delete custom object record in Zendesk
  • Delete relationship record by ID
    Delete relationship record in Zendesk
  • Delete ticket
    Delete ticket in Zendesk
  • Get custom object record by ID
    Get custom object record in Zendesk
  • Get organization details by ID
    Get organization details in Zendesk
  • Get organization by external IDs
    Get organizations in Zendesk
  • Get relationship record(s)
    Get relationship record(s) in Zendesk
  • Get ticket details by ID
    Get ticket details in Zendesk
  • Get comments for ticket
    Get comments for a ticket in Zendesk
  • Get list of tickets by external IDs
    Get list of tickets by external IDs in Zendesk
  • Get user details by ID
    Get user details in Zendesk
  • Get list of custom object records by external IDs
    Get custom object records in Zendesk
  • List user identities
    Get user identity details in Zendesk
  • Search groups
    Search for a group in Zendesk
  • Search organization member
    Search for a organization member in Zendesk
  • Search organizations
    Search for organizations in Zendesk
  • Search tickets
    Search for tickets in Zendesk
  • Search users
    Search for users in Zendesk
  • Update custom object record
    Update custom object record in Zendesk
  • Update organization
    Update organization in Zendesk
  • Update ticket
    Update ticket in Zendesk
  • Update user
    Update user in Zendesk
  • Show all 33

Integrate with 1000+ apps

Why Workato?

Automate your business workflows with intelligent automation.

  • 1000s of ready-to-use recipes
    Discover the solution you need from 1000s of pre-built recipes created by professionals like you. Clone, customize, get going in minutes.
  • Accelerate work with intelligent automation
    Combine the power of AI, bots to automate workflows that require human like decision making and problem solving skills.
  • Do it yourself, faster
    No waiting on technical experts. No training. Automate your processes with ease in minutes, not months.
  • Build Bots. Put them to work.
    Create unique conversation-driven automation with Workbot for Slack.