Why you should automate with Zendesk
solve tickets quickly
Why these integrations and automations matter:It takes most businesses more than 72 hours to resolve a support ticket, an average resolution time that frustrates customers and can lead them to look for more reliable options. An integrated system helps your business share new tickets between teams for faster ticket resolution times.
Connect customers with someone who can help – on the first try
Help team leaders prioritize and manage ticketsSet up custom integrations that help team leaders mobilize their teams to resolve time-sensitive issues as fast as possible – without migrating tickets manually and without needing to login to a new platform.
Use notifications to alert sales and support to ticket changesLet your team know about new tickets and updates to existing tickets by connecting Zendesk and Microsoft Teams or Slack. This integration keeps your team in the loop on the apps they use most. It also lets employees see, transfer, and approve tickets without switching between apps.
Do everything in one place
Customize your Zendesk integration with the following triggers and actions.
When this happens…
- New organizationNew organization in Zendesk
- New ticketNew ticket in Zendesk
- New ticket Real-timeNew ticket in Zendesk
- New/updated records BatchTrigger processes batches of new or updated records
- New userNew user in Zendesk
- New/updated organizationNew/updated organization in Zendesk
- New/updated ticketNew/updated ticket in Zendesk
- New/updated ticket Real-timeNew/updated ticket in Zendesk
- New/updated userNew/updated user in Zendesk
Any other trigger you can think up
- Custom actionCustom action in Zendesk (Custom)
- Create organization membershipCreate organization membership in Zendesk
- Bulk update ticketsBulk update tickets in Zendesk
- Create/update records BatchUpsert records in Zendesk
- Solve ticketSolve ticket in Zendesk
- Create custom object recordCreate custom object record in Zendesk
- Create organizationCreate organization in Zendesk
- Create relationship recordCreate relationship record in Zendesk
- Create ticketCreate ticket in Zendesk
- Upload attachmentUpload attachment to Zendesk
- Create userCreate user in Zendesk
- Delete custom object record by IDDelete custom object record in Zendesk
- Delete relationship record by IDDelete relationship record in Zendesk
- Delete ticketDelete ticket in Zendesk
- Get custom object record by IDGet custom object record in Zendesk
- Get organization details by IDGet organization details in Zendesk
- Get organizations by external IDsGet organizations in Zendesk
- Get relationship record(s)Get relationship record(s) in Zendesk
- Get ticket details by IDGet ticket details in Zendesk
- Get comments for ticketGet comments for a ticket in Zendesk
- Get list of tickets by external IDsGet list of tickets by external IDs in Zendesk
- Get user details by IDGet user details in Zendesk
- Get list of custom object records by external IDsGet custom object records in Zendesk
- List user identitiesGet user identity details in Zendesk
- Get group by nameGet group by name group in Zendesk
- Search organization memberSearch for a organization member in Zendesk
- Search organizationsSearch for organizations in Zendesk
- Search ticketsSearch for tickets in Zendesk
- Search usersSearch for users in Zendesk
- Update custom object recordUpdate custom object record in Zendesk
- Update organizationUpdate organization in Zendesk
- Update ticketUpdate ticket in Zendesk
- Update userUpdate user in Zendesk
Any other action you can think up
Let us tailor your Zendesk integrations
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About Zendesk Integrations
More customers prefer live chat support than support provided by phone, email, or social media. Zendesk lets your business provide live chat, as well as other key sales and support services.
Zendesk Support funnel customer communications from live chat, phone, email, and social media onto one interface. Communicate better with custom ticket forms that help you collect the data and permissions you need from customers right away. Get faster resolution times with a streamlined system.
Zendesk Sales connect with new leads and answer questions over live chat and on other channels. Let support handoff customers to sales, and vice versa. Track your work and analyze data to capitalize on future opportunities.
Zendesk Sunshine does even more when you sync it with your other applications. Workato offers custom integrations with key apps.
How you can integrate Zendesk
- Provide top-tier customer support across all channels.
- Bring even more workflows onto the platform.
- Integrate your support and sales workflows.