Changelog

We’re enhancing the Analyst and Operator system roles to provide access to new features, expanding capabilities while preserving each role’s core responsibilities.

How to Enable:
Workspace admins can enable these features as needed.

What’s Changing:

Operator Role:

• Read access added for Genies, Knowledge Bases, and Data Pipelines.

Analyst Role:

• Full access added for Genies, Knowledge Bases, and Data Pipelines.
• Deployment permissions upgraded from “Deploy” to “Deploy, Review”
• Full access to Insights, our data visualization and manipulation engine.

For more granular permission control, we recommend using custom roles.

Timeline:
These changes will take effect on Tuesday, July 29, 2025.

Low Code Apps page actions bridge the gap between your user interface and backend automation. Button clicks, page loads, and dropdown changes can now trigger real-time recipe invocations, with instant responses for your users.

Enhance your users' experiences by displaying dynamic information directly on the page, such as available vacation time on a PTO request. Directly linking UI events to workflows enables users of all skill levels to develop custom front-ends for business apps (e.g, CRM, ERP, and HRIS), interactive interfaces for headless systems and APIs, and intuitive configuration panels.

Enrich your low code apps with visual content! You can now display images from URLs, creating more engaging user experiences.

Improvements for table widget in Low Code Apps:

• Lock and unlock columns: Control edit access by making specific columns read-only, maintaining editability for the rest.
• Add/Remove row permissions: Control whether rows can be added or deleted.
• Smart column sizing: Users can adjust column widths to match their workflow, with preferences automatically saved for future sessions
  

Here are just a few of the many new additions and enhancements made to our connector library this month.
Explore the full list of updates →

• 🆕 Microsoft Fabric: Launch strategic initiatives faster with our new connector for Amplify. Create, update, and manage benefits, tasks, and project-aligned initiatives with ease.

• 🆕 Plusone solutions: Automatically convert documents, media, and data files between formats—great for email attachments, project sharing, or centralizing file types across tools.

• ⚙️Salesforce data cloud: Bulk-create, update, and manage users and groups with new support for batch requests—ideal for streamlining onboarding and transitions.

• ⚙️ Shopware: Improved event-driven messaging with delivery mode selection, correlation ID support, and binary payload publishing—plus better error handling and message continuity.

Workato Go is now live, providing all employees with a single, intelligent workspace to search, create, and connect across their organization.

• Unified enterprise search: Instantly find information across Confluence, Google Drive, Jira, Gmail, Calendar, and public Slack channels from one place.
• AI-powered chat and summarization: Use Matrix’s AI to generate content, summarize documents, and get quick answers informed by both company and world knowledge.
• Org chart and directory: Discover colleagues, view team structures, and connect with anyone in the company using the interactive org chart.
• Seamless integration: Access Matrix as your Chrome homepage and via Okta for a frictionless experience.
• Continuous improvement: Frequent updates and a built-in feedback button ensure Matrix evolves with employee needs.

Learn more in the Workato GO documentation.

AgentX Support combines AI-powered search, automated task flows, and intelligent collaboration to deflect tickets and improve response times. AgentX support includes an AI chat agent for customers, Support Copilot for support team members, and analytics. Key features include:

AI chat agent: Consistent conversational experiences with AI agents that have reasoning and action-taking capabilities.
Support Copilot: Equip support teams with complete customer context and suggestions for faster resolutions.
Agent analytics: Monitor interactions with AI Agents for session volume, self-service rates, and engagement time.
Search analytics: Track trends across search queries, result clicks, typehead interactions, and engagement. Spot knowledge gaps to improve self-service content.
Adaptability: AgentX Support is designed to adapt and learn new skills while maintaining safety and compliance through configurable guardrails.

Workato’s Agent Studio is now available, providing a no-code platform for building, testing, and deploying AI Agents (“Genies”) to automate business processes across IT, HR, Sales, and more.

• No-code Genie builder: Create custom AI agents in minutes with a drag-and-drop interface—no engineering required.
• Agentic skills & organizational context: Genies can safely take action in thousands of enterprise apps and operate within your unique business processes.
• One-click deployment: Distribute Genies to Slack, Microsoft Teams and Workato Go with a simple install experience.
• Enterprise-grade security & governance: Built-in guardrails, role-based access, audit trails, and compliance with SOC2, PCI, and ISO standards.
• Agent Auth: Genies collect authentication from end users and perform skills on their behalf.
• Proactive action: Genies can be assigned tasks from business apps and assist your workforce to act on them.
• Approvals: Genies get user consent before performing privileged actions and collect approvals from managers that adhere to your existing business processes.

Learn more in the Workato Agent Studio documentation.

Workato’s Model Context Protocol (MCP) now enables AI models and Genies to seamlessly access both internal and external tools through a unified interface in AI Hub.

• Unified MCP server catalog: Discover all MCP servers in one place.
• Seamless APIM integration: Turn any APIM collection on Workato into an remote MCP server.
• Compatibility: Compatible with leading MCP clients - Claude desktop, Anthropic/OpenAI APIs, Cursor, Windsurf.
• Secure proxy infrastructure: All requests to external servers are proxied through Workato, ensuring security and governance.
• Performance and scalability: Supports 50+ external servers per workspace with minimal latency and robust security.

Learn more in the Workato MCP documentation.

Here are just a few of the many new additions and enhancements made to our connector library this month.
Explore the full list of updates →

• 🆕 Log Insight: Integrates seamlessly with various VMware products, providing a unified platform for comprehensive log management, analysis, and proactive monitoring.

• 🆕 Zoho desk: Allows businesses to handle customer queries and feedback through multiple channels, including email, phone, and social media.

• ⚙️ Amplify: Amplify is a strategy execution software that helps organizations manage strategic projects, align them with goals, and track progress through analytics and reporting.

• ⚙️ Solace OPA (Enhanced): Improved event-driven messaging with delivery mode selection, correlation ID support, and binary payload publishing—plus better error handling and message continuity.