Changelog

Genies run support tasks up to 30 minutes — covering deep research, large document generation, and multi-step tool chains — with no setup or configuration required.

• Built for Longer-Running Work — The platform supports Genies running up to 30 minutes across any mix of LLM generation, knowledge base search, and tool calls.
• Real-Time Visibility — End users see agent messages, tool calls, and search calls as they happen, in the correct order, no matter how long the run takes.
• Same Guarantees for Headless API — Teams building on the Headless Genie API get the same real-time, ordered event stream as native Slack and Teams users.

Learn more in Agent Studio.

Skills can be tested directly from the skill editor — no Genie required, no tab switching, no prompt-engineering your way into a skill invocation.

• Test in the Skill Editor — Hit Test and run the skill in one window, exercising its logic directly without going through a Genie.
• No Genie in the Loop — A failed run no longer leaves a Genie stuck waiting for output that never arrived; debug and re-run from the skill itself.

Learn more in Agent Studio.

End users can rate Genie responses with a thumbs up or thumbs down directly in the conversation — giving builders systematic, real-time signal on what's working and what isn't. On by default, no setup required.

• Native, Instant Capture — Feedback is captured directly on each response in Slack, Teams, and custom interfaces via API, with an optional short comment from the user.
• Full Context on Feedback — Drill into any flagged conversation from the conversation history tab to see the exact message and full trace behind it.
• Home Page Visibility — A feedback summary widget shows your positive/negative split and trend over a selected timeframe.
• Flows Everywhere You Already Look — Feedback data is included in conversation exports, the Dev API, and log streaming.
• Foundation for What's Next — Native feedback data feeds directly into the batch-run and automated grading phases of the broader Agent Studio evaluation framework.

Learn more in Agent Studio.

A single Genie can connect to multiple chat interfaces and triggers simultaneously — no more creating and maintaining duplicate Genies per connection.

• Multi-Connection Support — Connect one Genie to multiple unique Slack workspaces, unique Teams tenants, Workato GO, and unique custom interfaces all at once.
• Centralized Trigger Management — Chat Interfaces have moved to a new Trigger module, where all connected chat interfaces and recipe triggers are listed and managed in one place.

Learn more in Agent Studio.

The Headless API removes the constraint of deploying Genies only through Slack, Teams, or Workato GO. Customers choose the surface, the authentication model, and the interaction pattern — now in open beta across all workspaces.

• Any Surface — Embed a Genie in your own web app, mobile app, employee portal, or internal tool. Slack, Teams, and Workato GO become one option among many.
• Your Identity Model, Your Choice — Static API key for full identity ownership, or OAuth 2.0 (PKCE) through Workato Identity for SSO-governed per-user access via Okta, Azure AD, or OneLogin.
• Beyond Chat — Drive Genies from CI pipelines, batch jobs, recipes, and other agents — anywhere a human typing in a chat window used to be a hard requirement.
• The Whole Lifecycle in Code — Combine the Headless API with AIRO MCP to create, configure, run, test, and deploy a Genie without ever opening the Workato UI.
• Flexibility Without Losing Oversight — Dedicated Genie Runtime API role, per-client IP allow lists, and integration with log streaming.

Learn more in Headless API.

Intermediate messages and persistent Tool Call Streams are now available in Workato GO, completing channel parity alongside Slack and Teams. Users see exactly what a Genie is doing — step by step — while processing their requests.

• Intermediate Messages Always Shown — Any response-relevant content the LLM returns is surfaced in GO and Test Mode, ensuring full parity with what the Genie intends to communicate.
• Persistent Tool Call Stream — Each intermediate message is accompanied by a real-time stream of the Genie's actions, providing full observability over every step taken in response to a query.
• Collapsible Streams — Users can collapse any Tool Call Stream to reduce visual clutter — it keeps running in the background and can be expanded at any time.
• Human-Readable Tool Labels — Internal tools display plain-language labels (e.g. "Searching knowledge base [My KB] for [query]…") instead of raw function names.

Learn more in Agent Studio.

Genie conversation data is now accessible on demand through the Dev API — full transcripts, turn-by-turn detail, and event traces — so teams can analyze agent performance, enrich tickets, and meet compliance needs programmatically.

• On-Demand Conversation Access — List, retrieve, and drill into any Genie's conversations across three REST endpoints.
• Full, Untruncated Transcripts — Complete user/Genie exchanges with event-level detail including LLM calls, tool executions, and guardrail evaluations.
• Schema Parity with Log Streaming — Same event schema as the audit log streaming API, so consumers build once against a consistent payload.
• Enterprise-Ready Controls — Environment-scoped Dev API token auth, per-workspace rate limiting, and workspace-admin permissioning.

Learn more about Agent Studio Dev API.

IT Support Genie is an AI-powered conversational assistant that deflects routine IT requests, automates actions across connected systems, and gets employees back to work faster — without opening a ticket.

• Knowledge Retrieval & Query Deflection — Answer IT questions instantly by surfacing relevant guidance from your organization's Knowledge Base, deflecting routine queries before they become tickets.
• Ticket Management — Create, view, update, and comment on helpdesk tickets conversationally, with proactive notifications for ticket assignments.
• Access Provisioning & Deprovisioning — Request and grant application access with configurable manager, second approver, and admin approval workflows.
• Password Management & Account Unlock — Reset passwords and unlock accounts securely with full audit logging for compliance.
• Groups & Distribution List Management — Create, add, or remove users from groups and distribution lists through natural language.

Supports Jira Service Desk, Confluence, Okta, Entra ID, and Google Workspace.

Learn more about IT Support Genie.

Intermediate messages and persistent Tool Call Streams are now available in Microsoft Teams, bringing full parity with Slack. Users see exactly what a Genie is doing — step by step — while processing their requests.

• Intermediate Messages Always Shown — Any response-relevant content the LLM returns is surfaced in Teams and Test Mode, ensuring full parity with what the Genie intends to communicate.
• Persistent Tool Call Stream — Each intermediate message is accompanied by a real-time stream of the Genie's actions, providing full observability over every step taken in response to a query.
• Collapsible Streams — Users can collapse any Tool Call Stream to reduce visual clutter — it keeps running in the background and can be expanded at any time.
• Human-Readable Tool Labels — Internal tools display plain-language labels (e.g. "Searching knowledge base [My KB] for [query]…") instead of raw function names.
• Slack Bug Fix — Orphan Tool Call Streams and out-of-order streams are resolved; both Slack and Teams now show exactly one Tool Call Stream per Intermediate Message, in the correct order.

Learn more in Agent Studio.

EDI Genie is an AI-powered conversational assistant that gives EDI operations teams instant access to transaction monitoring, failure diagnostics, trading partner health, and audit reports — via Workato GO, Slack, and Microsoft Teams in natural language.

• Transaction Retrieval & Analysis — Search and filter EDI transactions by date, trading partner, transaction type, and status using natural language — no dashboard navigation required.
• Trading Partner Performance & Error Monitoring — Retrieve partner health insights including success rates, latency trends, recurring errors, and SLA risk.
• Audit Reports & Operational Insights — Generate audit-ready reports, detect anomalies, and receive proactive operational summaries.
• Transaction Failure & Poller Diagnostics — Identify failed or stuck transactions, view root-cause information, and receive remediation guidance.
• Orderful Onboarding Assistance — Access step-by-step onboarding and configuration guidance from a curated Knowledge Base with conversational follow-up support.

Learn more about EDI Genie.