Changelog

Builders can manage knowledge base documents directly from a recipe — keeping the knowledge agents reason over current, governed, and citable, without leaving the recipe editor.

• Recipe-Native Document Management — Upsert, delete, list, and search knowledge base documents from any source without crawlers or manual uploads.
• Idempotent Batch Upserts — Insert or update up to 100 documents per call, matched by document ID, so re-runs update in place with no duplicates.
• Cross-Knowledge-Base Search — Run natural-language or keyword search across one or more knowledge bases with metadata, content-type, and date filters plus paged results.
• Any Source, Any Format — Ingest text plus PDF, DOCX, and PPTX with server-side text extraction, with source URLs cited back in Genie answers.
• Seamless Migration — Replaces the Genie connector's Store knowledge action 1:1; existing recipes keep running with no action required.

Learn more about Enterprise Context by Workato.

Genie conversation logs stream to existing logging destinations — giving security, compliance, and analytics teams full visibility into every step a Genie takes, in real time.

• Stream to Existing Destinations — Logs flow to Amazon S3, Azure Monitor, Splunk, Datadog, and any cloud logging service with no new setup required.
• Full Conversation Visibility — Every step a Genie takes is captured — LLM calls, tool calls, and more — with step-level events emitted as they complete, preserving the full trace even when a run fails midway.
• One Checkbox to Enable — Turn on via the new "Genie conversations" event type in existing Log Streaming settings; custom log templates and routing rules apply automatically.

Learn more in Conversation Log Streaming.

Genies in Slack show end users exactly what's happening — step by step — while processing their requests. Tool calls are paired with real-time, collapsible stream of Genie actions in plain language, replacing confusing internal monologue with clear, contextualized feedback.

• Intermediate Messages Always Shown — Any response-relevant content the LLM returns is surfaced in Slack and Test Mode, ensuring full parity with what the Genie intends to communicate.
• Persistent Tool Call Stream — Intermediate messages are accompanied by real-time streams of the Genie's actions, providing full observability over every step taken in response to a query.
• Collapsible Streams — Users can collapse any Tool Call Stream to reduce visual clutter — it keeps running in the background and can be expanded at any time.
• Human-Readable Tool Labels — Internal tools like KB search and file analysis display plain-language labels (e.g. "Searching knowledge base [My KB] for [query]…") instead of raw function names, ensuring that they are human readable and understandable.

Learn more about Agent Studio.

Workato Identity is now brandable. Builders can customize the sign-in and connection experience with their own logo, favicon, app name, colors, and help text — so end users see a login and consent flow that reflects the customer's product, not Workato's.

• Custom Logo, Favicon & App Name — Uploaded logo renders on the Identity login and VUA connection pages; custom favicon appears in the browser tab; app name replaces "Workato" across the entire flow.
• Custom Colors & Help Text — Accent, font, and background colors carry across the full login and consent flow, with Markdown-supported help text for SSO instructions, support contacts, or consent context.
• Cleaner VUA Copy for MCP — The connection page reads "Connect your accounts to use [MCP Server Name]" so end users know exactly which server they're authorizing.
• Configured in One Place — All branding lives under Workspace Admin → Access Control → Login Experience.

Learn more in Agent Studio.

Genies can operate natively in Microsoft Teams channels, completing the channel story started with Slack. Deploy Genies for IT help desks, HR support, and project assistance directly inside the Teams channels where employees already work.

• On-Mention Mode — Genies respond when @mentioned in a channel, configured independently per Genie across standard, private, and shared channels.
• Native Teams Channel Picker — Channels surface as TeamName / ChannelName so builders can easily disambiguate channels with the same name across different Teams.
• Authenticated Actions In-Channel — Workato Identity login uses a Teams-native button → modal flow via Adaptive Cards, ensuring the right person approves every action.
• Full Thread Context & User Attribution — Genies see the entire thread, know who said what, handle files attached in-thread, and auto-summarize long threads for full context parity with DMs.

Learn more about Genies.

Genies, Skills, and Knowledge Bases are no longer confined to a single project. Builders can assemble Genies from any asset across the entire workspace — eliminating duplication and the copy-paste workarounds that slowed teams down.

• Cross-Project Skills & KBs — Add Skills and attach Knowledge Bases from any project in the workspace to power Genies wherever they live.
• Cross-Project Events & Tasks — Recipes can send app events to and assign tasks to Genies across different projects, with no project boundary restrictions.
• Cross-Project Knowledge Writes — Knowledge recipes can store data to KBs living in other projects, keeping a single source of truth across the workspace.
• Move Assets Freely — Skills, KBs, and Genies can be moved between projects without breaking any existing links.

Learn more about Agent Studio.

Genies can operate natively in Slack channels — not just DMs. Deploy Genies for IT help desks, HR support, and project assistance directly inside the channels where teams already work.

• Two Channel Modes — Help Desk Mode responds to every message in selected channels; On-Mention Mode responds only when @mentioned, giving builders the right behavior per use case.
• Full Thread Context & User Attribution — Genies see the entire thread, know who said what, and auto-summarize long threads to stay in context.
• Authenticated Actions In-Channel — Workato Identity login via ephemeral messages and user-validated confirmation modals ensure the right person approves every action.
• Builder-Controlled Channel Scope — Builders select exactly which Slack channels a Genie responds in, with a clear error shown if a Genie is added to a non-configured channel.
• Safe by Design — Multi-Genie loop protection, rate limits, race-condition handling, and streaming progress updates keep interactions reliable and transparent.

Learn more about Agent Studio.

Builders have full visibility and control over which LLM model powers their Genies in Agent Studio, with support for versioned models across Anthropic and OpenAI.

• Model selection — Choose specific versioned models across Anthropic (Sonnet 4.x) and OpenAI (GPT-5.x) directly in Agent Studio.
• Latest model access — Take advantage of the newest model releases as they become available from leading providers.
• Model audit logs — Track LLM model version changes and timestamps for each Genie, making it easier to correlate behavioral differences and troubleshoot.
• Auto-migration for deprecations — When LLM providers sunset older models, Genies automatically upgrade to a recommended replacement, preventing service disruption.

Upcoming auto-migration — April 14, 2026: Claude Sonnet 3.7 reaches end-of-life and all Genies still using it will automatically migrate to Sonnet 4.6. Rollback will not be available. Builders can upgrade early using the new model selection dropdown — testing in advance is recommended to ensure expected behavior.

Learn more about Model Lifecycle Management.

License Genie is generally available — our newest pre-packaged AI agent that continuously identifies underused licenses, engages employees to find the most cost-effective solution, and executes approved changes to reduce software waste while keeping teams productive.

• Surface underused and inactive licenses across all managed apps — no spreadsheets, no manual audits.
• Engage employees in a conversation before acting, recommending right-sizing or lower-cost tiers before any removal.
• Route decisions through configurable approval workflows with automated follow-through built in.
• Track realized savings per app in real-time dashboards, exportable directly to Finance and BI tools.

Learn more about License Genie.

Agent Studio supports Bring Your Own LLM (BYOLLM), enabling you to power Genies with your own OpenAI or Anthropic credentials instead of Workato's managed contracts.

• Use your own AI credentials – Connect Genies to foundation models using your existing OpenAI or Anthropic accounts, bypassing the need for additional security reviews.
• Streamlined compliance – Leverage pre-approved vendor relationships and existing data processing agreements for faster deployment.
• Flexible model access – Maintain control over your AI infrastructure while benefiting from Agent Studio's powerful orchestration and management capabilities.

Learn more about BYOLLM Configuration.