Author: Kristine Colosimo

Intercom’s Brian Donohue on Good Product Design and the Future of Customer Service

When I bought my ticket to Inside Intercom: Lessons Learned months ago, I assumed it would be a nice meet up with a presentation and maybe some snacks. The morning of the event I was emailed an itiner ...

How Coupa Uses Workato to Streamline Incident Management

Coupa Software (NASDAQ: COUP) is a leading cloud-based spend management software company used by companies like Staples, Salesforce, H&R Block and more. As a Forbes Cloud 100 software company, ...

How We Created a Deal Desk in Slack to Give Sales More Time to Sell

  The biggest, most persistent problem that Salesforce customers have has nothing to do with Salesforce itself. Rather, the problem is the sales reps are too busy selling and therefore dat ...

How We Implemented High-Tech, Account-Based Customer Success

  No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touch ...

Holger Mueller on Digital Transformation and How You Can Catch Up

You may have seen Holger Mueller, VP and Principal Analyst at Constellation Research, on DisrupTV, speaking at various conferences, or on Twitter via his 32.4K followers. Whatever medium you encounter ...

How kCura Created a Seamless ITOps Workflow with Workato

kCura are the developers of the e-discovery software Relativity - a platform that helps document-heavy organizations like law firms, corporations, and government organizations, organize data, disc ...

How MailChimp And Droga5 Created The Year’s Weirdest Ad Campaign

  In the past 8 years, MailChimp, an email automation platform, has gone from SMB darling to mainstream royalty. How? By creating the year’s weirdest campaign: “Did You Mean MailChimp? ...

How Braille Institute of America uses Workato to Sync 3,700 Donation Items per Month into Intacct

Braille Institute of America is a nonprofit whose beginnings go all the way back to 1919. For almost 100 years, the Braille Institute has been working to provide an environment of hope and encoura ...

Paper and Tech Aren’t Mutually Exclusive: Docparser Founder Moritz Dausinger Explains

When we think of innovation, we usually think of Silicon Valley, not the shipping corridors of Europe. The data, however, paints a different picture: according to Eurostat, the EU’s statistics org ...

How This Lean Company Used QuickBase and Workato to Stay On Top of Cash-flow and Trigger Drip-Marketing Campaigns

What do you do when you’re running an energy efficiency company, but your internal processes waste precious resources? Ask Brad Eisenberg, former COO of greeNEWit. When he noticed that the compa ...

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