Recently Gartner published their “Voice Of The Customer for Business Orchestration and Automation Technology” research. Workato feels that being mentioned as one of the Customers’ Choice vendors is a testament of the company’s relentless dedication to customer success and business impact.
We believe this recognition reflects what our customers experience every day: an enterprise orchestration platform built for the pace, complexity, and ambition of the modern agentic era.
What our customers are telling the market about enterprise orchestration and agentic automation.
BOAT platforms are highly versatile as they can support a wide range of use cases, for example, classic application integration and process automation, but also emerging AI scenarios, for example, AI agent orchestration and MCP mediation. At the same time BOAT platforms speed-up adoption and optimize development, execution and operation costs vis-a-vis the combination of specialized tools that organizations would need to purchase, deploy and integrate in order to address the same plurality of use cases.
The reviews behind the recognition
This recognition is driven entirely by our customers who took the time to share their experiences on Gartner Peer Insights. We have read every review, and the signal is consistent: our customers are not describing a tool that is merely adequate. They are describing a platform that changed what their organizations are capable of.
Our customers called Workato “by far one of the most impactful tools” they had come across in 20 years in IT. They said it was “the right tool to improve your business maturity.” They described fast implementation, a perfect balance of simplicity and power, and time savings that added up across their organizations. An overall rating of 4.9 out of 5.0 and 99% willingness to recommend across 75 eligible reviews, as of April 30, 2026, in the BOAT market reflect the kind of customer trust we work every day to earn.
What our customers are saying about orchestration, agentic automation, and AI
One theme that stood out clearly across our customers’ reviews this year: orchestration and AI are no longer separate conversations in the enterprise. Our customers are describing what it looks like when the two capabilities work together at scale. Here is what they told their peers:
“Workato has aligned well with our long-term integration, automation, and AI strategy, supported by a highly collaborative vendor partnership.” — Director of IT (full review)
“The new AI capabilities help a lot with the adoption of AI by simply infusing AI capabilities in existing automations or building AI Agents from scratch…Workato’s vision is what sets them apart from the legacy iPaaS vendors.” — Head of Marketing Automation (full review)
“Another good thing is the integration of AI capabilities like AI by Workato, Copilot, Workato Genie etc… Overall, it’s a very good and valuable platform.” — Software Engineer (full review)
“Workato delivers exceptional No-Code workflow automation with strong AI and connectivity capabilities.” — IT Manager (full review)
What we think makes Workato the platform to control and execute enterprise AI
Workato is built on a conviction that orchestration is the defining capability of the modern enterprise: not just connecting systems, but coordinating people, data, agents, and decisions across the entire organization. The ability to orchestrate business processes end to end, across every department and every system, is the entire job. That is the mission we have committed ourselves to.
With native GenAI capabilities and Agentic Studio, our customers build AI-powered workflows that reason, adapt, and act, connecting large language models to enterprise systems and automating decisions that previously required human intervention. The platform’s low-code recipe builder puts orchestration in the hands of every department, while developers retain full access to custom scripting, REST APIs, and SDK-level extensibility. Over 1,200 pre-built connectors and guided onboarding mean our customers move from design to production faster, across Finance, HR, IT, Customer Success, and beyond.
Our customers across financial services, software, education, government, retail, and real estate describe the same outcome:
“The Workato platform and team have helped our company achieve outcomes and goals that without this product we would still be stretching to achieve.” — Director of IT, Software
Workato platform capabilities
Workato is the enterprise automation platform built for the pace of modern business. Whether your teams are orchestrating mission-critical workflows across ERP and CRM systems, building agentic AI pipelines, or enabling every department to automate their own processes without writing a line of code, Workato delivers the power, flexibility, and governance to get there faster.
| Capability | Description | What our customers say |
| Enterprise-grade orchestration | Connect hundreds of enterprise systems, design event-driven workflows, and automate multi-step business processes across every department — from Finance and HR to IT and Customer Success — without sacrificing control or visibility. | Cross-system automation, event-driven workflows, enterprise governance |
| Low-code accessibility | Workato puts automation in the hands of the people closest to the problem. Business teams build and own their automations through an intuitive low-code recipe builder, while developers retain full access to custom scripting, REST APIs, and SDK-level extensibility. | Low-code builder, citizen developer ready, developer extensibility |
| GenAI and agentic automation | With native GenAI capabilities and Agentic Studio, teams build AI-powered workflows that reason, adapt, and act — connecting large language models to enterprise systems and automating decisions that previously required human intervention. | Agentic Studio, GenAI connectors, intelligent automation |
| Fast time to value | Pre-built connectors, native recipes, and guided onboarding mean enterprise teams move from design to production faster. Our customers report going live in weeks, with Workato’s professional services and customer success teams consistently recognized as a differentiator. | 1,200+ pre-built connectors, guided onboarding, rapid deployment |
| Proven across industries | From global financial services firms and software companies to education institutions and government organizations, Workato is the enterprise automation platform teams rely on when complexity is non-negotiable. | Finance, Software, Education, Gov’t / Public Sector, etc. |
What is the Gartner® Peer Insights™ Voice of the Customer for BOAT?
Gartner® Peer Insights™ Voice of the Customer for Business Orchestration and Automation Technologies (BOAT) synthesizes verified, first-hand reviews from experienced IT professionals on platforms that deliver enterprise process automation through orchestration of business processes, enterprise connectivity, low-code development, and agentic automation. It is a peer-driven resource designed to help IT and business leaders evaluate vendors based on real-world customer experience rather than analyst opinion alone.
This aggregated peer perspective, along with the individual detailed reviews, can also complement expert insights such as Magic Quadrants and Market Guides. Vendors in the “Voice of the Customer” document are categorized into four quadrants based on User Interest and Adoption (X-axis) and Overall Experience (Y-axis).
Download the full report
We believe The VoC for BOAT, very much like the relevant Magic Quadrant and Critical Capabilities research, cannot, and should not, be the only compass in your agentic AI business orchestration and automation journey. Multiple factors are at play when evaluating multiple BOAT platforms. For example, their fitness with your business and technology requirement, availability of skills and support in your region, and purchasing and ongoing operating cost. Nonetheless, verified and validated excellence in customer experience is undoubtedly crucial for buying decisions. We encourage you to read it and hear directly from customers.
Download the 2026 Gartner® Voice of the Customer for BOAT
Gartner, Voice of the Customer for Business Orchestration and Automation Technologies, By Peer Community Contributor, 30 June 2026
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Gartner and Peer Insights are trademarks of Gartner, Inc., and/or its affiliates.
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Workato.