About 360Learning
360Learning is an AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with Collaborative Learning Academies. With agentic AI grounded in your organization’s proprietary knowledge, it transforms the expertise that runs your business into just-in-time, skills-based learning for every organizational training need. More than 2,500 customers use 360Learning, including Safran, Cognizant, Bally’s Corporation, Duolingo, and Smile Brands.
Challenge: Customer systems outpaced 360Learning’s native integration model
For 360Learning, missing integrations could keep the LMS from fitting into the systems their customers relied on. That’s what Dimitri Kuris, Head of Technical Services at 360Learning, works to solve.
Employee records might sit in an HR system while course assignments and completion history lived in other learning platforms. Customers needed those systems to connect with 360Learning to provision learners and keep learning data in sync.
Previously, integration requests went through the company’s product team. Its native connectors used shared code across customers, making it difficult to customize a connection for one company. A new connector could take six months to a year to prioritize and build, and would only be built if enough customers needed it.
That could leave prospects waiting for a connection they needed, or existing customers relying on a workaround. Kuris describes the choice: “Before the Technical Services team existed, either it was a no because it was too custom, or they needed to wait until the feature was prioritized.”
That’s when 360Learning began looking for a faster way to deliver customer-specific integrations, and found Workato.
Solution: 38 reusable solutions built in customer-specific Workato workspaces
360Learning compared Workato with API unifier tools while looking for a faster way to build customer integrations. Workato’s Embedded iPaaS stood out: Technical Services could create a dedicated workspace and code for each customer, then customize the integration without affecting others.
The team also valued Workato’s monitoring and troubleshooting tools, which made it easier to see what happened in each recipe and trace issues. Built-in authentication and straightforward workspace setup helped the team give customers access quickly.
Giving each customer a tailored integration
With a separate workspace for each customer, 360Learning can adapt an integration to that customer’s HR and learning systems while keeping its work isolated from other customers. Workato also gives the team visibility into recipe runs and logs, helping them investigate issues and support integrations after deployment. “There is transparency for everybody to see what happens, when and where,” Kuris says.
Rinse and repeat solutions for common customer needs
Kuris’ team has built 38 reusable solutions that 360Learning can resell across customers. It designs them to be configurable and well documented, so the team can adapt a proven solution for another customer rather than treating every request as a new build.
User provisioning is one of the most common needs: creating and maintaining 360Learning accounts from employee data in a customer’s HR system. The team’s best-selling solution is a flat-file User Provisioning Connector that takes a CSV export and provisions employees into 360Learning. It has been implemented 170 times, with 131 deployments already live and another 39 in progress. The team has also built solutions for systems including HiBob, Lucca, Personio, SAP, Workday, and Salesforce, as well as integrations that synchronize training catalogs, assignments, and completion history.
Customers monitor the service, 360Learning manages the build
Workato is the platform 360Learning uses to build and run its integrations, while Technical Services owns the solution and customers get access to the workspace and visibility they need.
Using a managed delivery model, 360Learning’s team builds the recipes and connectors so their customers don’t have to. Instead, customers receive a Workato workspace where they can configure lookup tables and monitor recipe runs and logs. Although Workato is visible to customers and isn’t white-labeled, many don’t need to log in once their integrations are running.
Result: 317 customer solution deployments since 2023
With Workato, 360Learning turned customer integration needs into a repeatable service. The team can build a solution for one customer, deploy it in that customer’s workspace, and adapt what works for the next.
Since January 2023, Technical Services has worked on 317 customer solution deployments. 286 are live, and another 31 are being implemented.
The team’s work also reaches into the sales process. Technical Services solutions are included in deals representing 25% of 360Learning’s contracted annual recurring revenue (cARR). That figure counts any deal whose quote includes a Technical Services solution. For 360Learning, the ability to bring integration expertise into a deal can help address customer requirements as part of the broader LMS relationship.
“Now, in most cases, we can confidently tell customers, ‘Yes, we’ll develop what you need.’”
— Dimitri Kuris, Head of Technical Services at 360Learning.
What’s Next: Expanding AI in Integration Development
As 360Learning’s customer-specific integration work grew, Technical Services needed a reliable way to update solutions across customer workspaces. The team started by copying recipe code between workspaces, but over time, separate versions made it harder to track customizations and share fixes.
Workato’s CI/CD accelerator helped the team understand what was possible; 360Learning then built its own process for versioning and managing updates. Now, the team is nearing the end of a migration involving more than 200 workspaces.
That work to make integrations easier to maintain now extends into development. Every recipe written by a developer in Workato goes through an internal AI code review, which checks it against project specifications and flags errors or missing code. The team also uses AI to support documentation and review specifications before development begins. Kuris says they are already seeing a significant improvement in quality.
Next, 360Learning will trial AIRO, Workato’s multi-agent AI system for building Workato solutions from natural-language requests. The team plans to explore using it to create recipes directly in Workato and see how it fits alongside the AI review and documentation practices it has already built.
360Learning’s experience offers a model for other SaaS product teams whose customers need connections beyond the product’s native integrations. Workato ONE for SaaS Platforms provides a foundation to build and manage workflows across customer environments, reuse what works, and add governed AI connectivity as products evolve – while letting engineering focus on the core product.
