Riskified, a global fintech company specializing in fraud prevention technology, faced significant challenges in managing their reporting needs. With 700 employees, the company needed to enhance its customer experience and streamline its analytics operations to support decision-making flows and customer engagement.
The Challenge
Riskified’s users required various reports to understand transaction details and make informed decisions. However, the analytics operations team was overwhelmed with frequent report requests, creating a bottleneck that delayed crucial data delivery. This inefficiency impacted several departments, including GTM users (Account Executives and Account Managers), Customer Support, and Finance.
The Solution
To address these challenges, Riskified implemented a solution centered around a Slack bot, configured via Google Sheets. This setup allowed admins to add report parameters, which were then synchronized to lookup tables, forming the bot’s infrastructure. The solution also included user profile settings to manage access based on permissions. The Slack bot enabled users to generate ad-hoc reports by selecting parameters and dates, thus facilitating self-service reporting.
The solution leveraged several Workato features and connectors:
- Workato enterprise bot for Slack
- Workato lookup tables
- Google Sheets connector
- Open API connector (for DataBricks)
- Snowflake connector
“The ability to generate ad-hoc reports through a Slack bot have made our team more independent and efficient, leading to a better overall employee experience.”
–Kobi Shmerkovich, Business Application Integration/Automation Lead, Riskified
Why Workato
Riskified chose Workato for its ability to easily create bots, built-in Slack connectivity, flexibility with Open API, and built-in connectors to relevant apps. Additionally, Workato’s short development time was a significant advantage.
Results
The implementation yielded impressive results:
- Saved 1,500 hours per month on report creation
- Reduced SLA from 48 hours to 15 minutes
- Decreased operational costs by 60%
Qualitatively, the solution increased employee experience, enhanced analytics productivity, unified the analytical language, and improved decision-making time.
By empowering employees through this transformation, Riskified allowed users to be more independent in their roles, significantly improving overall efficiency and satisfaction.
“Workato enabled us to reduce our SLA from 48 hours to just 15 minutes, we’ve saved 1,500 hours per month on report creation and cut operational costs by 60%. This transformation has empowered our employees, enhanced our analytics productivity, and significantly improved our decision-making process.”
–Kobi Shmerkovich, Business Application Integration/Automation Lead, Riskified
A high-level view of the bot in Workato, with all the Workato assets used:
A high-level view of one report in Workato:
