Agentic AI & MCP
The Enterprise AI Gateway: How Workato Governs AI Agents
Most enterprises are deploying AI agents without one. Here’s why that’s the same mistake they made with raw APIs —...
Written by
Brad Griffith
BPO
Three Capabilities Every BPO Needs in the Agentic AI Era
More than $5 billion in business process outsourcing deals closed in 2025, and not one of them was about buying...
Written by
Aditi Sharma
Agentic AI & MCP
The Great Unbundling: How Agentic AI Is Reshaping the BPO Industry
Agentic AI isn’t just automating BPO workflows. It’s breaking apart the forty-year-old bundle of labor, process knowledge, and technology that...
Written by
Aditi Sharma
Agentic AI & MCP
A Pre-Built MCP Playbook for Immediate AI Impact
The biggest killer of enterprise AI momentum is the gap between “yes, let’s do AI” and anything actually happening. Steering...
Agentic AI & MCP
How to Get Real Employee Results from Claude and ChatGPT
You Bought the Engine. Now Teach It to Drive. Enterprises went all-in on AI. Org-wide Claude and ChatGPT licenses. Millions...
