Thought Leadership

Are Smart Assistants Really the Future of Work?

Forget AI and chatbots! Over the last year or two, a new business tech trend has emerged: voice. From Alexa...

Automating HR in a Hypergrowth Company to Create an Amazing Employee Experience

This is a guest post from Kumud Kokal – Former Head of Business Systems at Airbnb and current Director of...

What Your Workday Looked Like 20 Years Ago

Browse any tech news website, and you’ll see countless articles talking about the future of work. From automation and AI...

Everything You Wanted to Know about Automated Sentiment Analysis for Better Customer Ops

Do you often wish you knew exactly what your customers are thinking? Is your support team constantly burned out from...

Why the Great Slack Outage of 2018 Shouldn’t Scare You

Late last week, collaboration app Slack experienced a three-hour outage that affected some of their users. Though the outage was...

5 Ways to Increase Productivity in the Marketing Department

The marketing department is a key player when it comes to growing any business. From ad campaigns to events and email...

Here’s How to Tell If You’ve Outgrown Zapier

Traditionally, building integrations has been challenging for non-technical employees. Over the past ten years, however, the no-code revolution has empowered...

Work Automation Index

2022 Read our report