Customer Success

How Help Desk Automation Can Transform the Customer and Employee Experience

Any organization that wants to achieve sustainable and significant success needs to provide world-class experiences for its two most important...

Support automation: what it is and 5 ways you can apply it

The quality of your customer support can make or break your organization’s growth trajectory. According to a study by Microsoft,...

3 Jira Automations that Can Transform How Your Support Team Operates

A variety of studies prove out customer support’s impact on the success of your business. For example, Microsoft found that...

5 Invaluable ServiceNow App Integrations for IT

Your IT team needs to be closely aligned with the rest of the company before they can deliver value for...

The Top Challenges of Modern Customer Support (And How to Solve Them)

Providing modern customer support is a challenge. The cost to acquire a customer (on average: $395 in SaaS) is more...

Providing Awesome Customer Service with Automation

We’ve said it before, and we’ll say it again: support teams are the unsung heroes of every business. Whether they’re...

The Ultimate Guide to Increasing Customer Service Productivity Using Slack

Successful businesses run like well-oiled machines. But for a company’s gears to work in tandem, collaboration between departments—from customer support...

Work Automation Index

2022 Read our report