Author: Hannah Herman

How Lead Bot can help your sales reps respond to leads faster and more thoughtfully

A big challenge for many sales teams is lead management—especially triaging new inbound leads. When a new prospect gets in touch or signs up for a free trial, you want to leverage that moment to con ...

Digital Change Agents: Mapping Out Business Systems with Erik Lopez of Lucidchart

This piece is part of our Digital Change Agents Series – Bay Area. When a business process intersects with multiple teams’ systems, how do you go about making it more efficient? Erik Lopez, ...

Want a Better MarTech Stack? Become a (M)architect.

This is a guest post by Fab Capodicasa, Managing Director of Hoosh Marketing. Most marketers have seen the beautiful MarTech stack pictures, such as the one below from Microsoft—and felt either ...

Intelligent Automation: What Is It, Exactly?

Today, organizations are investing in digital more than ever before. According to IDC, global digital transformation spending will top $2.1 trillion by 2020. A large chunk of this spending will go ...

3 Ways Business Systems Pros Can Help Their Orgs Make the Most of Chat Apps

Chat apps like Slack, Microsoft Teams, and Cisco Spark promise to revolutionize the way employees work. In fact, Gartner predicts that by the end of 2022, 70% of teams will rely on chat apps as their ...

How Canada’s #1 Luxury Retailer Creates a High-End Retail Experience with Workato

Originally founded almost 200 years ago, Canada’s #1 luxury retailer has grown into a premier high-end shopping destination. Offering the best in-store experiences is a top priority for the company ...

How to Write a Compelling Business Systems Job Description

A 2017 McKinsey report predicted that as many as 800 million jobs could be lost worldwide to automation by 2030. But while automation will eliminate some jobs, the World Economic Forum foresees that ...

Digital Change Agents: Building Business Systems From the Ground Up with Brian Flood of Fastly

This piece is part of our Digital Change Agents Series – Bay Area. How does a business systems team go from a nascent function to a key part of a company’s growth strategy? Brian Flood, Dir ...

How Business Systems Pros Can Revolutionize Order-to-Cash

According to a recent Genpact study, accounts receivable (AR) performance has been deteriorating for two-thirds of America’s largest companies. As a result, over $1 trillion in working capital is l ...

Here’s the Impact of Financial Automation in High-Growth Companies

Today, there’s a prevailing perception in business that an organization’s financial team mostly handles back-office work and is not a strategic part of the business. This perception couldn’ ...

Study: what IT executives are automating in 2021

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