Changelog

OPA 32.1 is a focused release with SAP improvements and security updates.

• SAP — Optimized IDoc processing in non-Unicode SAP systems with added support for multibyte character encodings.
  Security — Updated libraries per OWASP scanner recommendations.

Learn more in OPA 32.1 release notes.

The Credit Model is now fully supported for Workato Embed, unlocking Agent Studio, MCP, Data Pipelines, and more for Embed customers — at full parity with Direct.

• Full Credit Model Support — Embed supports all aspects of the credit model: platform editions, usage metering, reporting, and observability. New credit capabilities light up in Embed on day one going forward.
• Credit Billing & Usage Dashboards — Embed Partners get aggregate account-level reporting across all End Customers with drill-down per workspace; End Customers get their own self-serve dashboard to monitor usage and manage billing.
• Credit Limit Enforcement — Partners can configure custom credit limits per workspace. When a limit is hit, all assets pause automatically — and auto-restart when the limit is reset or increased. No manual intervention needed.
• Platform Editions + New Starter Tier — Platform Editions are now fully aligned between Embed and Direct, with a new Starter edition introduced exclusively for Embed to support smaller, emerging deals.

Access requires a credit-based contract. Reach out to your AE/CSM to learn more.

Learn more about Workato Embed.

MCP Apps brings rich, interactive UI directly into AI clients like Claude and ChatGPT — no extra setup, no context switching. Any skill on Workato Enterprise MCP can render cards, widgets, forms, and more right inside the conversation.

• Display interactive UI elements — cards, widgets, forms, and more — directly inside Claude, ChatGPT, and other MCP clients.
• Built on top of existing MCP servers with no additional configuration required; if you have access to Workato Enterprise MCP, you have access to MCP Apps.

Learn more about MCP Apps.

We're excited to share the latest platform connectors updates for May 2026. This release delivers meaningful improvements across a wide range of connectors — from a brand-new Microsoft Word connector and powerful new NetSuite REST triggers, to GPT-5 support in OpenAI and a broad set of reliability upgrades. Want to dive deeper? Learn more here!

Eight additional MCP Servers are now available in AI Hub, expanding what AI agents can do across productivity, finance, creative, and communication workflows.

• Google Contacts — Find, create, and manage contacts, groups, and contact details.
• YouTube Creator — Research content, review performance, respond to comments, and manage videos and playlists.
• Microsoft Word — Draft and refine documents, collaborate through comments, and work with tracked changes.
  
• DocuSign — Create, send, and track agreements using templates, and retrieve completed documents.
  
• Canva — Browse, export, and generate designs from templates, upload assets, and manage branded content.
  
• ElevenLabs — Generate spoken audio from text and manage voices and TTS models.
  
• QuickBooks Online Billing & AR — Find, create, and send invoices and manage customer billing workflows.
  
• QuickBooks Online AP & Expenses — Record and review expenses and manage transaction details.

See all Pre-Built MCP Servers.

Genie conversation logs stream to existing logging destinations — giving security, compliance, and analytics teams full visibility into every step a Genie takes, in real time.

• Stream to Existing Destinations — Logs flow to Amazon S3, Azure Monitor, Splunk, Datadog, and any cloud logging service with no new setup required.
• Full Conversation Visibility — Every step a Genie takes is captured — LLM calls, tool calls, and more — with step-level events emitted as they complete, preserving the full trace even when a run fails midway.
• One Checkbox to Enable — Turn on via the new "Genie conversations" event type in existing Log Streaming settings; custom log templates and routing rules apply automatically.

Learn more in Conversation Log Streaming.

Genies in Slack show end users exactly what's happening — step by step — while processing their requests. Tool calls are paired with real-time, collapsible stream of Genie actions in plain language, replacing confusing internal monologue with clear, contextualized feedback.

• Intermediate Messages Always Shown — Any response-relevant content the LLM returns is surfaced in Slack and Test Mode, ensuring full parity with what the Genie intends to communicate.
• Persistent Tool Call Stream — Intermediate messages are accompanied by real-time streams of the Genie's actions, providing full observability over every step taken in response to a query.
• Collapsible Streams — Users can collapse any Tool Call Stream to reduce visual clutter — it keeps running in the background and can be expanded at any time.
• Human-Readable Tool Labels — Internal tools like KB search and file analysis display plain-language labels (e.g. "Searching knowledge base [My KB] for [query]…") instead of raw function names, ensuring that they are human readable and understandable.

Learn more about Agent Studio.

Connecting to Workato MCP Servers with Verified User Access is faster and friction-free. The connection flow auto-routes users directly to the third-party OAuth screen and auto-closes the VUA window once all connections are granted — putting users straight back in their MCP client.

• Auto-Redirect to OAuth — When an MCP server requires a single VUA connection, users go straight to the app's OAuth consent screen after Workato ID authentication — no intermediate landing page.
• Auto-Close on Completion — The VUA window closes automatically once all required connections are granted, returning users to their MCP client without any manual steps.
• Clean Failure Handling — Denied consent or failed OAuth redirects back to the MCP client with a structured error response, so users are never left stranded.
• Clearer UI Copy — The "Close window" button is renamed to "Cancel connection" to accurately reflect the action and reduce drop-off.

Learn more about MCPs.

Workato Identity is now brandable. Builders can customize the sign-in and connection experience with their own logo, favicon, app name, colors, and help text — so end users see a login and consent flow that reflects the customer's product, not Workato's.

• Custom Logo, Favicon & App Name — Uploaded logo renders on the Identity login and VUA connection pages; custom favicon appears in the browser tab; app name replaces "Workato" across the entire flow.
• Custom Colors & Help Text — Accent, font, and background colors carry across the full login and consent flow, with Markdown-supported help text for SSO instructions, support contacts, or consent context.
• Cleaner VUA Copy for MCP — The connection page reads "Connect your accounts to use [MCP Server Name]" so end users know exactly which server they're authorizing.
• Configured in One Place — All branding lives under Workspace Admin → Access Control → Login Experience.

Learn more in Agent Studio.

Genies can operate natively in Microsoft Teams channels, completing the channel story started with Slack. Deploy Genies for IT help desks, HR support, and project assistance directly inside the Teams channels where employees already work.

• On-Mention Mode — Genies respond when @mentioned in a channel, configured independently per Genie across standard, private, and shared channels.
• Native Teams Channel Picker — Channels surface as TeamName / ChannelName so builders can easily disambiguate channels with the same name across different Teams.
• Authenticated Actions In-Channel — Workato Identity login uses a Teams-native button → modal flow via Adaptive Cards, ensuring the right person approves every action.
• Full Thread Context & User Attribution — Genies see the entire thread, know who said what, handle files attached in-thread, and auto-summarize long threads for full context parity with DMs.

Learn more about Genies.