Why you should automate with Pagerduty
Manage support tickets
Why these integrations and automations matter:While your IT department manages tasks in PagerDuty, customers might report support issues through platforms like Zendesk or Intercom. You can integrate your customer support application with PagerDuty to easily escalate issues to engineering, which helps keep customer support and IT on the same page when it comes to customer service and satisfaction.
Sync requests.The sales team often knows best which fixes and features will have the biggest impact on your sales and revenue. Integrate Pagerduty with CRMs like Salesforce and Zendesk to share tasks and tickets between your teams.
Escalate incidents.When a system issue disrupts business operations, every second until resolution matters. Integrate PagerDuty with ServiceNow or GitHub to rapidly identify support tickets that need to be escalated and then get them to the right person or team immediately by routing them through a chat app like Slack or Microsoft Teams.