4.9

Jira integrations and automations

Why you should automate with Jira

manage support tickets
  • manage support tickets
  • automate devops workflows
  • onboard employees quickly
  • stay updated with chatops

  • Why these integrations and automations matter:

    Customers usually interact with your business through applications like Zendesk, Salesforce, and Intercom, while your engineering team often manages its tasks in Jira. Integrate your customer support application with Jira to easily escalate issues to engineering and keep them in sync bi-directionally to help decrease SLA times and improve customer satisfaction.

  • Manage marketing, sales, and development tickets

    Sales and marketing interact directly with customers, so they’re often the first to know about fixes or features they’d like to see in the next update or redesign. Integrate Jira with Salesforce, Zendesk, or Trello to share tasks and tickets between sales and marketing and development.

  • Escalate issues from support to development

    Integrate Jira with ServiceNow, Freshservice, or GitHub to manage, escalate, and resolve support tickets between teams. Easily handoff complete tickets, including comments and attachments, to Jira.

  • Customer Highlight: Praecipio Consulting

    Praecipio Consulting uses integrations to connect Jira and Salesforce, so businesses can access data in Salesforce without compromising the agility they get with Jira. Find out how Praecipio Consulting integrates Jira, Salesforce, and Hubspot with Workato.

Do everything in one place

Customize your Jira integration with the following triggers and actions.

Triggers

When this happens…

Jira
  • Export new issues in Jira Bulk
    Export new issues in Jira
  • Export new/updated issues in Jira Bulk
    Export new/updated issues in Jira
  • New event Real-time
    New event in Jira
  • New issue
    New issue in Jira
  • New issue Batch
    New issue in Jira
  • New project
    New project in Jira
  • New/updated comment Real-time
    New/updated comment in Jira
  • Updated issue
    Updated issue in Jira
  • Updated issue Batch
    Updated issue in Jira
  • New/updated issue Real-time
    New/updated issue in Jira
  • New/updated worklog Real-time
    New/updated worklog in Jira

    • Any other trigger you can think up

Actions

Do this…

Jira
  • Custom action
    Custom action in Jira (Custom)
  • Assign user to issue
    Assign user to issue in Jira
  • Create comment
    Create comment for issue in Jira
  • Create issue
    Create issue in Jira
  • Create user
    Create user in Jira
  • Get user details
    Get user in Jira
  • Download attachment
    Download attachment from issue in Jira
  • Get changelog of an issue
    Get changelog of an issue in Jira
  • Get issue
    Get issue details from Jira
  • Get issue comments
    Get list of issue comments for issue in Jira
  • Search assignable users
    Search assignable users for issue in Jira
  • Search issues
    Search issues in Jira
  • Search issues by JQL
    Search issues by JQL in Jira
  • Update comment
    Update comment for issue in Jira
  • Update issue
    Update issue in Jira
  • Update issue status
    Update status of issue in Jira
  • Upload attachment
    Upload attachment to issue in Jira

    • Any other action you can think up

Let us tailor your Jira integrations

The wonders of Workato

Easily set up as many intelligent automations you need.
  • 1000s of ready-to-use templates
  • Accelerate work with intelligent automation
  • Do it yourself, faster
  • Build bots. Put them to work

Market leaders run on Workato

  • mgm
  • adobe
  • att
  • atlassian
  • slack

Related Solutions & Content

About Jira Integrations

Jira lets your teams track their progress as they work together to complete projects and resolve customer incidents. It helps your organization break down complicated projects and issues into manageable tasks. Automate work management processes, like routing and queuing tasks, so you can focus your energy on the things that really matter – your products and customers.

What else can you do with Jira? To get more done, integrate Jira with your other business applications using Workato. Custom integrations let you sync data between platforms and automate task management, agile approaches, and support processes across teams.

How you can integrate Jira

  • Track IT projects and software development in Jira Software.
  • Adopt agile practices throughout your organization with Jira Align.
  • Automate complex IT workflows with Jira Core.
  • Automate IT support processes with Jira Service Desk.
  • Solution

    Learn more about incident management with Workato.

    Learn more about incident management with Workato.
  • Blog Article

    5 Powerful Ways to Transform Your Workflows with Slack and JIRA

    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Integrations

    Pivotal Tracker Integrations.

    Pivotal Tracker Integrations.
  • Solution

    IT helpdesk automations with Workato.

    IT helpdesk automations with Workato.
  • Blog Article

    4 Recipes for JIRA and ServiceNow Express Success

    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Blog Article

    Keep Trello and Atlassian’s JIRA in Perfect Sync

    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Integrations

    Jira & ServiceNow Integrations.

    Jira & ServiceNow Integrations.
  • Solution

    IT automations with Workato.

    IT Automations.
  • Blog Article

    How Jumia Makes Communication Between Customer Service and Engineering Seamless

    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Integrations

    Jira & Zendesk Integrations.

    Jira & Zendesk Integrations.
  • Blog Article

    Create a Two Way Sync Between Salesforce and Jira with No Code

    Workato’s Response to COVID-19: Why Digital Tools Are Important
  • Integrations

    Jira & Salesforce Integrations.

    Jira & Salesforce Integrations.

Let’s start automating

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