Why you should automate with Jira
manage support tickets
Why these integrations and automations matter:Customers usually interact with your business through applications like Zendesk, Salesforce, and Intercom, while your engineering team often manages its tasks in Jira. Integrate your customer support application with Jira to easily escalate issues to engineering and keep them in sync bi-directionally to help decrease SLA times and improve customer satisfaction.
Manage marketing, sales, and development ticketsSales and marketing interact directly with customers, so they’re often the first to know about fixes or features they’d like to see in the next update or redesign. Integrate Jira with Salesforce, Zendesk, or Trello to share tasks and tickets between sales and marketing and development.
Escalate issues from support to developmentIntegrate Jira with ServiceNow, Freshservice, or GitHub to manage, escalate, and resolve support tickets between teams. Easily handoff complete tickets, including comments and attachments, to Jira.
Customer Highlight: Praecipio ConsultingPraecipio Consulting uses integrations to connect Jira and Salesforce, so businesses can access data in Salesforce without compromising the agility they get with Jira. Find out how Praecipio Consulting integrates Jira, Salesforce, and Hubspot with Workato.