Do everything in one place
Customize your Freshservice and Outlook integration with the following
triggers and actions.
Triggers
When this happens…
Freshservice
- New ticketNew ticket in Freshservice
- New/updated ticketNew or updated ticket in Freshservice
Any other trigger you can think up
Outlook
- Deleted event Real-timeDeleted event in Outlook Calendar
- New contactNew contact in Outlook
- New email Real-timeNew email received in Outlook Mail
- New event Real-timeNew event created in Outlook Calendar
- New/updated contactNew/updated contact in Outlook
- New/updated event Real-timeNew/updated event in Outlook Calendar
Any other trigger you can think up
Actions
Do this…
Freshservice
- Custom actionCustom action in Freshservice (Custom)
- Create agentCreate agent in Freshservice
- Create incidentCreate incident in Freshservice
- Create onboarding requestCreate onboarding request in Freshservice
- Create requesterCreate requester in Freshservice
- Create service requestCreate service request in Freshservice
- Get agent detailsGet Agent details by ID in Freshservice
- List agent fieldsList agent fields in Freshservice
- List service itemsList service items in Freshservice
- List onboarding form fieldsList onboarding form fields in Freshservice
- Get requester detailsGet requester by ID in Freshservice
- List requester fieldsList requester fields in Freshservice
- List ticket form fieldsList ticket form fields in Freshservice
- Search agentsSearch agents in Freshservice
- Search requestersSearch requesters in Freshservice
- Search ticketsSearch tickets in Freshservice
- Update requesterUpdate requester in Freshservice
Any other action you can think up
Outlook
- Custom actionCustom action in Outlook (Custom)
- Create calendarCreate calendar in Outlook
- Create contactCreate contact in Outlook
- Create calendar eventCreate event in Outlook Calendar
- Delete calendar eventDelete calendar event in Outlook
- Delete contactDelete contact in Outlook
- Download email attachmentsDownload email attachments from email in Outlook Mail
- Get calendar by IDGet calendar details by ID in Outlook
- Get contactGet contact in Outlook
- Get calendar event by IDGet event in Outlook Calendar
- List calendarsList calendars in Outlook
- List contacts BatchList contacts in Outlook
- List all instances of an event BatchList all instances of an event in Outlook
- Search calendar BatchSearch for calendar details in Outlook
- Search contacts BatchSearch contacts in Outlook
- Search calendar events BatchSearch events in Outlook Calendar
- Send emailSend email from Outlook Mail
- Update contactUpdate contact in Outlook
- Update calendar eventUpdate event in Outlook Calendar
Any other action you can think up
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