Do everything in one place

Customize your Freshservice and Outlook integration with the following triggers and actions.

Triggers

When this happens…

Freshservice
  • New ticket
    New ticket in Freshservice
  • New/updated ticket
    New or updated ticket in Freshservice
  • Any other trigger you can think up

Outlook
  • Deleted event Real-time
    Deleted event in Outlook Calendar
  • New contact
    New contact in Outlook
  • New email Real-time
    New email received in Outlook Mail
  • New event Real-time
    New event created in Outlook Calendar
  • New/updated contact
    New/updated contact in Outlook
  • New/updated event Real-time
    New/updated event in Outlook Calendar
  • Any other trigger you can think up

Actions

Do this…

Freshservice
  • Custom action
    Custom action in Freshservice (Custom)
  • Create agent
    Create agent in Freshservice
  • Create incident
    Create incident in Freshservice
  • Create onboarding request
    Create onboarding request in Freshservice
  • Create requester
    Create requester in Freshservice
  • Create service request
    Create service request in Freshservice
  • Get agent details
    Get Agent details by ID in Freshservice
  • List agent fields
    List agent fields in Freshservice
  • List service items
    List service items in Freshservice
  • List onboarding form fields
    List onboarding form fields in Freshservice
  • Get requester details
    Get requester by ID in Freshservice
  • List requester fields
    List requester fields in Freshservice
  • List ticket form fields
    List ticket form fields in Freshservice
  • Search agents
    Search agents in Freshservice
  • Search requesters
    Search requesters in Freshservice
  • Search tickets
    Search tickets in Freshservice
  • Update requester
    Update requester in Freshservice
  • Any other action you can think up

Outlook
  • Custom action
    Custom action in Outlook (Custom)
  • Create calendar
    Create calendar in Outlook
  • Create contact
    Create contact in Outlook
  • Create calendar event
    Create event in Outlook Calendar
  • Delete calendar event
    Delete calendar event in Outlook
  • Delete contact
    Delete contact in Outlook
  • Download email attachments
    Download email attachments from email in Outlook Mail
  • Get calendar by ID
    Get calendar details by ID in Outlook
  • Get contact
    Get contact in Outlook
  • Get calendar event by ID
    Get event in Outlook Calendar
  • List calendars
    List calendars in Outlook
  • List contacts Batch
    List contacts in Outlook
  • List all instances of an event Batch
    List all instances of an event in Outlook
  • Search calendar Batch
    Search for calendar details in Outlook
  • Search contacts Batch
    Search contacts in Outlook
  • Search calendar events Batch
    Search events in Outlook Calendar
  • Send email
    Send email from Outlook Mail
  • Update contact
    Update contact in Outlook
  • Update calendar event
    Update event in Outlook Calendar
  • Any other action you can think up

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