Krafton, Inc is a South Korean video game company known for developing and publishing acclaimed titles like PUBG: Battlegrounds and New State Mobile. This story unveils how Chris Jang and his team overcame several integration challenges to elevate their developers’ build experience and pave the way for seamless end-to-end connectivity with Workato.
SAP Cloud Integration Challenges
Prior to discovering Workato, Krafton’s integration challenges were at a boiling point. The team had limited expertise integrating with SAP Cloud Platform Integration (CPI), and especially struggled to manage mapping logic with SAP CPI’s iFlows – this required Groovy scripting, which they were unfamiliar with. This translated into a maintenance headache, forcing the team to make tedious updates. Change requests were especially painful – a single change could take 2 months to make.
Troubleshooting was also a challenge because Krafton was unable to effectively debug and monitor interfaces on SAP CPI, which is a stateless platform that, by default, does not remember what it did before. Hence several steps were required to map and log steps, then store this somewhere.
To top it off, the team recognised that with limited prebuilt connectors to non-SAP systems like DocuSign, it would be far too code-intensive and complex to connect these with SAP CPI. End-to-end connectivity seemed like a pipe dream.
However, Krafton chose to challenge the status quo instead, in line with their culture of creating the original and connecting the world.
Robust Connectivity in 12 Weeks
Krafton set out to migrate over 100 integration flows from SAP CPI to Workato. Workato’s professional services team arranged bi-weekly knowledge sharing workshops with Krafton and rigorously dissected every flow on SAP CPI, to understand the various elements involved.
With development and testing done in parallel, Krafton went live with 11 distinct use cases in just 12 weeks.
Here is an example of one such workflow:
On Krafton’s request, Workato even built a re-usable custom integration to Kissflow’s business process management platform, which captured crucial form inputs for Krafton. Ten days was all it took to bring this new connector to life in Workato’s community library.
Krafton’s technology stack has now evolved to look like this:
Elevated Build Experience: Speed, Power, Visibility
Here’s what Krafton achieved with Workato:
- 12x faster development, 7x faster deployment: “In SAP CPI, development normally takes 2-3 days, and deployment to production takes around 1 week, even for simple changes. But using Workato, I was able to develop within 2 hours and go live in one day,” says Sangmoon, from Krafton’s Infra Platform team.
- 70% fewer steps: Migrating to Workato allowed Krafton to reduce 70% of the steps to achieve the same functionality. For instance, instead of converting XML to JSON and then back to XML again for SAP CPI, Krafton could directly map data using drag-and-drop data pills on Workato. With versatile options to use formulas and map with AI as well, Krafton did away with the need for complex and rigid message mapping.
- Better scripting experience: While SAP CPI only supports Groovy scripting, Krafton’s developers preferred Python scripting and minimal scripting on Workato.
- Built-in traceability for fuss-free maintenance: Instead of having to manually download time-constrained trace logs one by one on SAP CPI’s stateless platform, Krafton enjoyed built-in logging within Workato, which persistently traces every step, without compromising performance.
- Seamless connectivity: Workato’s native SAP RFC connector intuitively mapped metadata for Krafton. A wide range of pre-built connectors and custom connectivity options also made it a breeze for Krafton to connect to non-SAP systems that previously required custom payload transformation using HTTP(s) protocols.
Redefining Gaming
Seeing how quickly powerful automations could be composed on Workato, the Krafton team even volunteered to self-build some of the workflows they had contracted Workato to build.
Learning to build these alongside Workato made them feel more empowered to take on the challenge of enabling seamless connectivity across Krafton’s entire ecosystem of innovators.
Such agility allows Krafton to focus on delivering immersive experiences that redefine the gaming industry and inspire creativity through the power of gaming.
Krafton’s CIO Chris Jang (centre), Infra Platform Team Lead Seongcheol Hong (left) and Infra Team Member Sangmoon Lee (right) take the stage at the World of Workato Singapore 2025 conference to receive the Fastest Time to Value Award, presented by Workato executives, June Lee (far left) and Chandar Pattabhiram (far right)