SaaS platforms are racing to enable AI agents inside their products. Customers want agents that do more than answer questions. They expect agents to take action, complete workflows, and operate across systems that matter to their business.
Many teams use vendor MCP servers for standardized agent access. This addresses protocol compatibility, but it doesn’t solve the harder problems of governance, orchestration, and cross-system reliability.
The fragmentation shows up when agents need to operate across multiple vendor platforms. Each system has its own security model, orchestration approach, and operational patterns. Context is lost between systems, behavior becomes inconsistent across platforms, and unified governance is nearly impossible.
Enterprise MCP provides the control plane agents need to act safely and predictably at scale. For SaaS platforms, it becomes the foundation for exposing trustworthy capabilities to customers’ agents.
The Vendor MCP Challenge for SaaS Platforms
SaaS platforms are racing to embed AI agent capabilities into their products, and vendor MCP implementations like Salesforce, ServiceNow, and Workday seem like the natural path forward. These vendors have wrapped their APIs in MCP format, giving agents a standardized way to access their systems. The protocol compatibility is there.
But here’s the problem: many vendors’ MCP servers are optimized for their own ecosystem—whether that’s CRM data, ITSM capabilities, or HCM functions. Each one excels within its own boundaries but treats external systems as secondary extensions.
This creates challenges when your customers need agents that work across their entire tech stack. Governance fragments because each vendor has their own RBAC implementation, credential stores, and audit mechanisms. For example, you could be managing ServiceNow’s credential store separately from Workday’s API client management separately from Salesforce’s named credentials. When auditors ask for a complete trail of agent actions across all systems, you’re correlating multiple separate logs.
Orchestration is the next hurdle. Native workflows within each vendor platform work smoothly, but when agents need to coordinate across your CRM, HR, and IT systems, that complexity shifts to custom code or additional integration tools. The agent ends up coordinating multiple MCP server calls with orchestration logic living in prompts instead of governed, testable workflows.
Then there’s the lock-in risk. When your orchestration logic, governance model, and operational patterns are built inside one vendor’s tooling, switching platforms or adopting best-of-breed solutions means rebuilding everything. Your integration layer reinforces vendor consolidation rather than enabling flexibility.
For SaaS platforms, this creates an uncomfortable trade-off: limit your customers to single-vendor agent workflows, or take on the engineering burden of building and maintaining complex integration infrastructure to enable true cross-system capabilities. Enterprise MCP offers a different route.
Enterprise MCP: The Control Plane for SaaS Agent Capabilities
Enterprise MCP provides the missing layer between agents and execution.
For SaaS platforms, it creates a way to expose capabilities to agents with built-in governance, orchestration, and reliability. Instead of agents stitching together endpoints on their own, Enterprise MCP defines how agent actions are secured, coordinated, and observed.
This control plane is built on three pillars:
- Enterprise Trust
- Enterprise Orchestration
- Enterprise Skills
Together, they transform raw APIs into reliable agent capabilities.
Enterprise Trust
When exposing capabilities to customers’ agents, every action must be authenticated, authorized, and auditable. You need to control which agents can perform which actions and under what conditions. Sensitive operations require approval. Every execution gets logged.
For SaaS platforms, this matters because agents act inside customer workflows that carry financial, operational, and compliance risk. So when your customers’ security teams ask: “How do we know agents won’t access data they shouldn’t?” Enterprise trust provides the answer: every action is governed by the same policies you already enforce.
For example, a refund skill can check eligibility, enforce limits, require approval for large amounts, and log the outcome. The agent never bypasses policy.
Enterprise Orchestration
Meaningful customer outcomes rarely live in a single system. Agents need to coordinate multi-step workflows, preserve state across calls, and handle failures gracefully. Enterprise orchestration makes this possible by handling the coordination. When a downstream system is unavailable, agents can retry, pause, or escalate without leaving things in an inconsistent state.
This is critical for SaaS platforms because your customers don’t want agents that work in isolation—they need agents that complete end-to-end workflows across their entire tech stack. If your agent can only operate within your product boundaries, it’s not truly agentic.
A quote creation skill, for instance, coordinates pricing logic in your platform, updates a CRM, generates documents, and triggers e-signature as one controlled action—without the agent managing each step manually.
Enterprise Skills
Enterprise Skills are the execution layer agents actually call. A skill is a pre-orchestrated business action built on top of Enterprise MCP. It encapsulates logic, sequencing, error handling, approvals, and security into a single callable action.
Instead of exposing ten endpoints and asking the agent to infer a workflow, you expose one skill that represents how the work should happen. For SaaS platforms, this means you control what agents can do—exposing precisely what should be possible and how it should work, rather than giving customers’ agents raw API access and hoping they use it correctly.
Skills often map to high-value actions: processing refunds, creating quotes, provisioning users, or routing support cases. These reflect your product’s best practices and enforce them consistently. With Enterprise Skills, agents stop improvising. Instead, they execute.
Bringing Enterprise MCP Into Your Product, No Rebuild Required
With Workato Enterprise MCP for SaaS Platforms, you can expose agent capabilities using your existing APIs, workflows, and automation logic. Workato provides fully managed MCP servers with trust, orchestration, and skills baked in.
You decide which product capabilities to expose. Your customers’ agents gain reliable, governed, cross-system actions. Your engineering team avoids maintaining custom infrastructure.
Without a control plane, agent capabilities collapse into fragile API wrappers. With Enterprise MCP, your platform stays in control while agents become far more capable—delivering outcomes customers rely on.
Schedule a demo to see how Enterprise MCP come to life inside your product