Solutions

We Tested 114 B2B Companies’ Lead Response Times. Here’s What We Learned

It’s imperative that organizations respond to inbound leads within minutes. According to a study by the Harvard Business Review, which...

Intent data: What it is, how it works, and how to use it

You can’t answer these questions by reading your customers’ and prospects’ minds, but you can do something nearly as effective:...

What is IT automation? A complete overview

Your IT department is the backbone of your organization. It handles essential tasks like supporting business systems, equipping new hires,...

What You Should Know About Using RPA For Your Business

There are a million ways to streamline your workflows, but robotic process automation (RPA) is perhaps the most misunderstood. According...

How Salesforce Ohana Became One of the Strongest Case Studies for Effective Community Building

If you’ve visited San Francisco recently, chances are you’ve seen a glassy new skyscraper rising above the city. At 61...

Work Automation Index

2024 Read our report