True 360° - Connect the entire Customer Journey for end-to-end insights
Keep up with your customers every step of the funnel. Stay up to date on every touchpoint by having all customer data in one place.
Automate Customer Sentiment Analysis with AI
Increase customer satisfaction by determining sentiment with AI to triage the urgency of support requests.
Automate actions to improve your NPS
Workato helps you automate NPS survey follow-ups that directly improve your score via targeted responses and individual answers.
Integrate Customer Feedback Straight into your Products
No need to duplicate work. Integrate your support apps with your development tools to close the loop for bug and enhancement related support issues.
Intelligent Support Bot - Escalate and resolve issues from Slack
Context switching kills productivity. Now you can have tickets escalated in real-time and resolve them directly from the apps you use most.
Issue Prevention - Be proactive and preempt churn
Use AI to predict issues or the potential for churn and engage with users when it matters most.
Internal Help Desk - Create, manage, resolve requests
Increase efficiency by enabling teams to make requests and file tickets from Slack. Support agents can collaborate directly in the channel to resolve issues.
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#1 Accounting Software Company
Internal Knowledge-Base with Bots and NLU
Automated knowledge-base that understands user intent and searches across multiple sources of info all from Slack. Unanswered questions are escalated to a subject matter expert.
#1 Worldwide Retailer
Automated Health Check for IoT Devices
Monitoring system for IoT devices in distribution centers that logs errors and automatically creates support tickets that are routed directly to the 3rd party service providers.
#1 Casual Restaurant Chain
A.I. Powered Voice Support
Enhanced voicemail system that parses through support-related messages to identify service issues, understand sentiment, and create support tickets.
Top National Retailer
End-to-end Order and Return Automation
Order fulfillment and Return Merchandise Authorization (RMA) system that seamlessly keeps the finance, the support, and the e-commerce sites all in sync without manual data entry.
Leading Cafe Chain
Proactive Support for Hardware
Predictive support system for in-store, self-service kiosks that logs performance and automatically creates support tickets without having to manually check devices.
With 350+ of the most popular apps supported, our intelligent integrations do all the work for you.
No Coding Required
Get your work done faster without relying on other teams. Anyone can build and create automated solutions.
Our enterprise-grade platform offers governance, security, and compliance features expected by your IT department.