Workbot for Microsoft Teams and Zendesk integrations and automations

Do everything in one place

Customize your Workbot for Microsoft Teams and Zendesk integration with the following triggers and actions.

Triggers

When this happens…

Workbot for Microsoft Teams
  • New command Real-time
    New command to Workbot for Teams

    • Any other trigger you can think up

Zendesk
  • New organization
    New organization in Zendesk
  • New ticket
    New ticket in Zendesk
  • New ticket Real-time
    New ticket in Zendesk
  • New user
    New user in Zendesk
  • New/updated records Batch
    New/updated records in Zendesk
  • New/updated organization
    New/updated organization in Zendesk
  • New/updated ticket
    New/updated ticket in Zendesk
  • New/updated ticket Real-time
    New/updated ticket in Zendesk
  • New/updated user
    New/updated user in Zendesk

    • Any other trigger you can think up

  • Show all 9

Actions

Do this…

Workbot for Microsoft Teams
  • Custom action
    Custom action in Workbot for Microsoft Teams (Custom)
  • Get user by User Principal Name
    Get user info by User Principal Name
  • Post message
    Post message as Workbot
  • Post reply
    Post reply as Workbot
  • Post simple message
    Post simple message as Workbot
  • Post simple reply
    Post simple reply as Workbot

    • Any other trigger you can think up

Zendesk
  • Custom action
    Custom action in Zendesk (Custom)
  • Create organization membership
    Create organization membership in Zendesk
  • Bulk update tickets
    Bulk update tickets in Zendesk
  • Create/update records Batch
    Upsert records in Zendesk
  • Solve ticket
    Solve ticket in Zendesk
  • Create custom object record
    Create custom object record in Zendesk
  • Create organization
    Create organization in Zendesk
  • Create relationship record
    Create relationship record in Zendesk
  • Create ticket
    Create ticket in Zendesk
  • Upload attachment
    Upload attachment to Zendesk
  • Create user
    Create user in Zendesk
  • Delete custom object record by ID
    Delete custom object record in Zendesk
  • Delete relationship record by ID
    Delete relationship record in Zendesk
  • Delete ticket
    Delete ticket in Zendesk
  • Get custom object record by ID
    Get custom object record in Zendesk
  • Get organization details by ID
    Get organization details in Zendesk
  • Get organization by external IDs
    Get organizations in Zendesk
  • Get relationship record(s)
    Get relationship record(s) in Zendesk
  • Get ticket details by ID
    Get ticket details in Zendesk
  • Get comments for ticket
    Get comments for a ticket in Zendesk
  • Get list of tickets by external IDs
    Get list of tickets by external IDs in Zendesk
  • Get user details by ID
    Get user details in Zendesk
  • Get list of custom object records by external IDs
    Get custom object records in Zendesk
  • List user identities
    Get user identity details in Zendesk
  • Search groups
    Search for a group in Zendesk
  • Search organization member
    Search for a organization member in Zendesk
  • Search organizations
    Search for organizations in Zendesk
  • Search tickets
    Search for tickets in Zendesk
  • Search users
    Search for users in Zendesk
  • Update custom object record
    Update custom object record in Zendesk
  • Update organization
    Update organization in Zendesk
  • Update ticket
    Update ticket in Zendesk
  • Update user
    Update user in Zendesk

    • Any other trigger you can think up

  • Show all 33

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