Do everything in one place
Customize your Workbot for Microsoft Teams and Zendesk integration with the following triggers and actions.
Triggers
When this happens…
Workbot for Microsoft Teams
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New command Real-timeNew command to Workbot for Teams
Any other trigger you can think up
Zendesk
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New organizationNew organization in Zendesk
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New ticketNew ticket in Zendesk
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New ticket Real-timeNew ticket in Zendesk
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New userNew user in Zendesk
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New/updated records BatchNew/updated records in Zendesk
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New/updated organizationNew/updated organization in Zendesk
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New/updated ticketNew/updated ticket in Zendesk
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New/updated ticket Real-timeNew/updated ticket in Zendesk
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New/updated userNew/updated user in Zendesk
- Show all 9
Any other trigger you can think up
Actions
Do this…
Workbot for Microsoft Teams
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Custom actionCustom action in Workbot for Microsoft Teams (Custom)
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Get user by User Principal NameGet user info by User Principal Name
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Post messagePost message as Workbot
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Post replyPost reply as Workbot
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Post simple messagePost simple message as Workbot
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Post simple replyPost simple reply as Workbot
Any other trigger you can think up
Zendesk
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Custom actionCustom action in Zendesk (Custom)
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Create organization membershipCreate organization membership in Zendesk
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Bulk update ticketsBulk update tickets in Zendesk
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Create/update records BatchUpsert records in Zendesk
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Solve ticketSolve ticket in Zendesk
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Create custom object recordCreate custom object record in Zendesk
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Create organizationCreate organization in Zendesk
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Create relationship recordCreate relationship record in Zendesk
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Create ticketCreate ticket in Zendesk
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Upload attachmentUpload attachment to Zendesk
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Create userCreate user in Zendesk
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Delete custom object record by IDDelete custom object record in Zendesk
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Delete relationship record by IDDelete relationship record in Zendesk
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Delete ticketDelete ticket in Zendesk
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Get custom object record by IDGet custom object record in Zendesk
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Get organization details by IDGet organization details in Zendesk
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Get organization by external IDsGet organizations in Zendesk
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Get relationship record(s)Get relationship record(s) in Zendesk
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Get ticket details by IDGet ticket details in Zendesk
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Get comments for ticketGet comments for a ticket in Zendesk
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Get list of tickets by external IDsGet list of tickets by external IDs in Zendesk
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Get user details by IDGet user details in Zendesk
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Get list of custom object records by external IDsGet custom object records in Zendesk
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List user identitiesGet user identity details in Zendesk
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Search groupsSearch for a group in Zendesk
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Search organization memberSearch for a organization member in Zendesk
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Search organizationsSearch for organizations in Zendesk
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Search ticketsSearch for tickets in Zendesk
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Search usersSearch for users in Zendesk
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Update custom object recordUpdate custom object record in Zendesk
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Update organizationUpdate organization in Zendesk
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Update ticketUpdate ticket in Zendesk
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Update userUpdate user in Zendesk
- Show all 33
Any other trigger you can think up