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Customize your SMS by Workato and Zendesk Sunshine integration with the following
triggers and actions.
Triggers
When this happens…
Zendesk Sunshine
- New organizationNew organization in Zendesk Sunshine
- New ticketNew ticket in Zendesk Sunshine
- New ticket Real-timeNew ticket in Zendesk Sunshine
- New/updated records BatchTrigger processes batches of new or updated records
- New userNew user in Zendesk Sunshine
- New/updated organizationNew/updated organization in Zendesk Sunshine
- New/updated ticketNew/updated ticket in Zendesk Sunshine
- New/updated ticket Real-timeNew/updated ticket in Zendesk Sunshine
- New/updated userNew/updated user in Zendesk Sunshine
Any other trigger you can think up
Actions
Do this…
SMS by Workato
- Send SMSSend SMS message
Any other action you can think up
Zendesk Sunshine
- Custom actionCustom action in Zendesk Sunshine (Custom)
- Create organization membershipCreate organization membership in Zendesk Sunshine
- Bulk update ticketsBulk update tickets in Zendesk Sunshine
- Create/update records BatchUpsert records in Zendesk Sunshine
- Solve ticketSolve ticket in Zendesk Sunshine
- Create custom object recordCreate custom object record in Zendesk Sunshine
- Create organizationCreate organization in Zendesk Sunshine
- Create relationship recordCreate relationship record in Zendesk Sunshine
- Create ticketCreate ticket in Zendesk Sunshine
- Upload attachmentUpload attachment to Zendesk Sunshine
- Create userCreate user in Zendesk Sunshine
- Delete custom object record by IDDelete custom object record in Zendesk Sunshine
- Delete relationship record by IDDelete relationship record in Zendesk Sunshine
- Delete ticketDelete ticket in Zendesk Sunshine
- Get custom object record by IDGet custom object record in Zendesk Sunshine
- Get organization details by IDGet organization details in Zendesk Sunshine
- Get organizations by external IDs BatchGet organizations in Zendesk Sunshine
- Get relationship record(s) BatchGet relationship record(s) in Zendesk Sunshine
- Get ticket details by IDGet ticket details in Zendesk Sunshine
- Get comments for ticket BatchGet comments for a ticket in Zendesk Sunshine
- Get list of tickets by external IDs BatchGet list of tickets by external IDs in Zendesk Sunshine
- Get user details by IDGet user details in Zendesk Sunshine
- Get list of custom object records by external IDs BatchGet custom object records in Zendesk Sunshine
- List user identities BatchGet user identity details in Zendesk Sunshine
- Get group by nameGet group by name group in Zendesk Sunshine
- Search organization member BatchSearch for a organization member in Zendesk Sunshine
- Search organizations BatchSearch for organizations in Zendesk Sunshine
- Search tickets BatchSearch for tickets in Zendesk Sunshine
- Search users BatchSearch for users in Zendesk Sunshine
- Update custom object recordUpdate custom object record in Zendesk Sunshine
- Update organizationUpdate organization in Zendesk Sunshine
- Update ticketUpdate ticket in Zendesk Sunshine
- Update userUpdate user in Zendesk Sunshine
Any other action you can think up
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