Why you should automate with ServiceNow
escalate incidents
Why these integrations and automations matter:
While some incidents can be resolved in ServiceNow, others need to be escalated to other teams and apps. You’ll often need to migrate the ticket to a new platform, like Jira or GitHub, when you hand the incident off to engineering or operations. Make the handoff easier, even automatic, by integrating ServiceNow with your business’s other workflow apps.Seamlessly migrate tickets between ServiceNow and Jira or GitHub
There’s no need to manually transfer tickets between teams. Sync ServiceNow and Jira or GitHub to automate incident management, escalation, and resolution across platforms. Find out more about integrating ServiceNow and Jira.Escalate tickets from Salesforce to ServiceNow
Sometimes your customer support or sales team is the first to identify a problem or come up with a way to make your product more valuable. Get these insights in front of your IT team by integrating Salesforce and ServiceNow so teams can easily share tickets across platforms.