Why you should automate with ServiceNow

escalate incidents

escalate incidents
host a smart helpdesk
onboard employees easily
offboard employees safely

Why these integrations and automations matter:

While some incidents can be resolved in ServiceNow, others need to be escalated to other teams and apps. You’ll often need to migrate the ticket to a new platform, like Jira or GitHub, when you hand the incident off to engineering or operations. Make the handoff easier, even automatic, by integrating ServiceNow with your business’s other workflow apps.
Seamlessly migrate tickets between ServiceNow and Jira or GitHub

There’s no need to manually transfer tickets between teams. Sync ServiceNow and Jira or GitHub to automate incident management, escalation, and resolution across platforms. Find out more about integrating ServiceNow and Jira.
Escalate tickets from Salesforce to ServiceNow

Sometimes your customer support or sales team is the first to identify a problem or come up with a way to make your product more valuable. Get these insights in front of your IT team by integrating Salesforce and ServiceNow so teams can easily share tickets across platforms.

Do everything in one place

Customize your ServiceNow integration with the following triggers and actions.

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About ServiceNow Integrations

Resolution time is a key performance indicator for technical support. To resolve service incidents and fulfill requests more quickly, many IT teams use ServiceNow. ServiceNow structures digital workflows and automates service processes to cut down on resolution time.

ServiceNow helps your IT team smooth and streamline its workflow, so tickets move through your enterprise smoothly. There’s a lot you can do with this powerful app, including IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

You can do a lot with just ServiceNow, but you can do even more when you integrate it with other business applications.

How you can integrate ServiceNow

Create, edit, view, and resolve service and development tickets in one app.
Chat with colleagues, share files, and collaborate on tasks in Connect Chat.
Track analytics and create custom dashboards with the metrics that matter most to you, like resolution time.