4.9

ServiceNow integrations and automations

Why you should automate with ServiceNow

escalate incidents
  • escalate incidents
  • host a smart helpdesk
  • onboard employees easily
  • offboard employees safely

  • Why these integrations and automations matter:

    While some incidents can be resolved in ServiceNow, others need to be escalated to other teams and apps. You’ll often need to migrate the ticket to a new platform, like Jira or GitHub, when you hand the incident off to engineering or operations. Make the handoff easier, even automatic, by integrating ServiceNow with your business’s other workflow apps.

  • Seamlessly migrate tickets between ServiceNow and Jira or GitHub

    There’s no need to manually transfer tickets between teams. Sync ServiceNow and Jira or GitHub to automate incident management, escalation, and resolution across platforms. Find out more about integrating ServiceNow and Jira.

  • Escalate tickets from Salesforce to ServiceNow

    Sometimes your customer support or sales team is the first to identify a problem or come up with a way to make your product more valuable. Get these insights in front of your IT team by integrating Salesforce and ServiceNow so teams can easily share tickets across platforms.

Do everything in one place

Customize your ServiceNow integration with the following triggers and actions.

Triggers

When this happens…

ServiceNow
  • New record
    New record in a table in ServiceNow
  • New record Real-time
    New record in a table in ServiceNow
  • New record Batch
    New record in a table in ServiceNow
  • New/updated record Batch
    New/updated record in a table in ServiceNow
  • Export new records Bulk
    Export new records in a table in ServiceNow
  • Export new/updated records Bulk
    Export new/updated records in a table in ServiceNow
  • Scheduled record search Batch
    Scheduled record search using query in ServiceNow
  • New/updated record
    New/updated record in a table in ServiceNow
  • New/updated record Real-time
    New/updated record in a table in ServiceNow

    • Any other trigger you can think up

Actions

Do this…

ServiceNow
  • Custom action
    Custom action in ServiceNow (Custom)
  • Create record
    Create record in a table in ServiceNow
  • Create record using a template
    Create record in a table using a template in ServiceNow
  • Get object schema
    Get object schema from ServiceNow
  • Search records
    Search for records in a table in ServiceNow
  • Search records using query
    Search for records using query in a table in ServiceNow
  • Update record
    Update record in a table in ServiceNow
  • Update record using a template
    Update record in a table using a template in ServiceNow

    • Any other action you can think up

Let us tailor your ServiceNow integrations

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Related Solutions & Content

About ServiceNow Integrations

Resolution time is a key performance indicator for technical support. To resolve service incidents and fulfill requests more quickly, many IT teams use ServiceNow. ServiceNow structures digital workflows and automates service processes to cut down on resolution time.

ServiceNow helps your IT team smooth and streamline its workflow, so tickets move through your enterprise smoothly. There’s a lot you can do with this powerful app, including IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

You can do a lot with just ServiceNow, but you can do even more when you integrate it with other business applications.

How you can integrate ServiceNow

  • Create, edit, view, and resolve service and development tickets in one app.
  • Chat with colleagues, share files, and collaborate on tasks in Connect Chat.
  • Track analytics and create custom dashboards with the metrics that matter most to you, like resolution time.
  • Ebook

    IT Automations using ServiceNow.

    IT Automations using ServiceNow.
  • Solution

    IT Automations.

    IT Automations.
  • Integrations

    Jira & ServiceNow Integrations.

    Jira & ServiceNow Integrations.
  • Solution

    Learn more about incident management.

    Learn more about incident management with Workato.
  • Integrations

    Jira Integrations.

    Jira Integrations.
  • Solution

    Learn more about IT helpdesk.

    IT helpdesk automations with Workato.

Let’s start automating

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