Why you should automate with ServiceNow

escalate incidents

escalate incidents
host a smart helpdesk
onboard employees easily
offboard employees safely

Why these integrations and automations matter:

While some incidents can be resolved in ServiceNow, others need to be escalated to other teams and apps. You’ll often need to migrate the ticket to a new platform, like Jira or GitHub, when you hand the incident off to engineering or operations. Make the handoff easier, even automatic, by integrating ServiceNow with your business’s other workflow apps.
Seamlessly migrate tickets between ServiceNow and Jira or GitHub

There’s no need to manually transfer tickets between teams. Sync ServiceNow and Jira or GitHub to automate incident management, escalation, and resolution across platforms. Find out more about integrating ServiceNow and Jira.
Escalate tickets from Salesforce to ServiceNow

Sometimes your customer support or sales team is the first to identify a problem or come up with a way to make your product more valuable. Get these insights in front of your IT team by integrating Salesforce and ServiceNow so teams can easily share tickets across platforms.

Do everything in one place

Customize your ServiceNow integration with the following triggers and actions.

Triggers

When this happens…

ServiceNow

New record
New record in a table in ServiceNow
New record Real-time
New record in a table in ServiceNow
New record Batch
New record in a table in ServiceNow
New/updated record Batch
New/updated record in a table in ServiceNow
Export new records Bulk
Export new records in a table in ServiceNow
Export new/updated records Bulk
Export new/updated records in a table in ServiceNow
Scheduled record search Batch
Scheduled record search using query in ServiceNow
New/updated record
New/updated record in a table in ServiceNow
New/updated record Real-time
New/updated record in a table in ServiceNow

Any other trigger you can think up

Actions

Do this…

ServiceNow

Custom action
Custom action in ServiceNow (Custom)
Create record
Create record in a table in ServiceNow
Create record using a template
Create record in a table using a template in ServiceNow
Get attachment contents
Get attachment contents in ServiceNow
Get object schema
Get object schema from ServiceNow
Search records
Search for records in a table in ServiceNow
Search records using query
Search for records using query in a table in ServiceNow
Update record
Update record in a table in ServiceNow
Update record using a template
Update record in a table using a template in ServiceNow
Upload attachment
Upload attachment in ServiceNow

Any other action you can think up

Let us tailor your ServiceNow integrations

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About ServiceNow Integrations

Resolution time is a key performance indicator for technical support. To resolve service incidents and fulfill requests more quickly, many IT teams use ServiceNow. ServiceNow structures digital workflows and automates service processes to cut down on resolution time.

ServiceNow helps your IT team smooth and streamline its workflow, so tickets move through your enterprise smoothly. There’s a lot you can do with this powerful app, including IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

You can do a lot with just ServiceNow, but you can do even more when you integrate it with other business applications.

How you can integrate ServiceNow

Create, edit, view, and resolve service and development tickets in one app.
Chat with colleagues, share files, and collaborate on tasks in Connect Chat.
Track analytics and create custom dashboards with the metrics that matter most to you, like resolution time.