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Customize your JIRA Service Desk and SuccessFactors integration with the following
triggers and actions.
Triggers
When this happens…
JIRA Service Desk
- New customer requestNew customer request in Jira Service Desk
Any other trigger you can think up
SuccessFactors
- New/updated compound employeeNew or updated compound employee in SuccessFactors
Any other trigger you can think up
Actions
Do this…
JIRA Service Desk
- Custom actionCustom action in JIRA Service Desk (Custom)
- Create commentCreate comment for issue in Jira Service Desk
- Create customerCreate customer in Jira Service Desk
- Create customer requestCreate customer request in Jira Service Desk
- Get comment by IDGet comment by ID in Jira Service Desk
- Get issue in queue BatchGet issues in queue in Jira Service Desk
- Get queues BatchGet queues in Jira Service Desk
- List comments BatchSearch comment in Jira Service Desk
Any other action you can think up
SuccessFactors
- Query compound employeeQuery compound employee in SuccessFactors
- Query compound employee by session IDQuery compound employee by session ID in SuccessFactors
Any other action you can think up
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